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OVHcloud Help centre

Hello. How can we help you?

  • FAQ
  • Strasbourg (SBG) Status
  • Will the credit be in the form of a voucher or a refund to my bank account?
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Will the credit be in the form of a voucher or a refund to my bank account?

If you have received an email confirming that you are eligible, you will be notified of the refund formalities next week.

Sign in to my customer account

On a similar topic

  • As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
  • Will my contract be suspended for as long as my service will be inaccessible?
  • If I don’t have a payment method saved in my account, how will I be refunded?
  • How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
  • The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
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