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OVHcloud Help centre

Hello. How can we help you?

  • FAQ
  • Strasbourg (SBG) Status
  • The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
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The service I wish to order is not available. When will it be available, and how quickly will it be delivered?

We are prioritising orders from affected customers, and our production lines have been multiplied so that they can be processed as quickly as possible. You can track the incident status here: http://travaux.ovh.net/?do=details&id=49484&

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On a similar topic

  • As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
  • Will my contract be suspended for as long as my service will be inaccessible?
  • If I don’t have a payment method saved in my account, how will I be refunded?
  • Will the credit be in the form of a voucher or a refund to my bank account?
  • How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
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