Commercial measures | OVHcloud

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Commercial measures

As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
Will my contract be suspended for as long as my service will be inaccessible?
If I don’t have a payment method saved in my account, how will I be refunded?
Will the credit be in the form of a voucher or a refund to my bank account?
How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?

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