Commercial measures

How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
Will the credit be in the form of a voucher or a refund to my bank account?
If I don’t have a payment method saved in my account, how will I be refunded?
As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
Will my contract be suspended for as long as my service will be inaccessible?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?