How do I cancel my order?
If you do not pay for an order, will automatically be cancelled after 24 hours.
As a private customer, if you have already paid for your order and it is not linked to a custom service (e.g. a domain name) or a licence (e.g. Office 365 or SharePoint), you can retract your order within 14 days. If you need further information on this, please refer to our detailed guide on this topic.
Tips and tricks
As a business customer, please note that you are not covered by the introductory article of the French Consumer Code, which includes a right to retract within 14 days.