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OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Strasbourg (SBG) Status
How do I know if my servers are located in Strasbourg?
How do I report the loss of my data to the CNIL?
How can I find out in which datacentre my VPS is located in?
How do I move my existing service’s primary IP located in Strasbourg (SBG) to a new service?
I have received an email informing me that my services will soon be restored, but I would like to replace my Bare Metal Cloud services in Strasbourg (SBG) with equivalent solutions in other OVHcloud datacentres. How do I receive the services free of charge?
Once I have my services back, when will I be able to order new resources?
To which supervisory authority should personal data breaches be reported?
Which datacentres are affected in Strasbourg?
How do I know if I am subscribed to the Backup Storage/FTP Backup option?
I have several service subscriptions. How can I find out what type of backup/disaster recovery is associated with each of them?
How do I change my personal information?
How do I add my telephone number correctly on my account?
How do I secure my account?
How do I set and change a billing contact?
How do I change contacts?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I change my OVHcloud password?
How do I enable two-factor authentication/2FA on my OVHcloud account?
Where can I find my OVHcloud username?
How do I disable two-factor authentication/2FA on my OVHcloud account?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
How do I cancel my order?
How do I change my order?
Why has my service not been delivered?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
What should I do if I can't reach support by phone?
Do you think COVID-19 will have an impact on the quality of your customer service?
Billing and payment
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
How do I change my billing details?
How do I delete a payment method?
When is my next payment due date?
What is my billing account?
How do I see the accounts ledger?
Which of my payment methods will be debited?
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