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OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Strasbourg (SBG) Status
Where can I follow updates?
How do I migrate my SBG Fail Over IP to another datacentre?
As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
When my Public Cloud service is operational again, can I choose not to reboot my server?
I have received an email informing me that my Bare Metal Cloud services in Strasbourg (SBG) cannot be restored, and I do not wish to replace them. How do I benefit from the free services?
How will Private Cloud and Hosted Private Cloud services located in one of the Strasbourg datacentres be restarted?
When will my infrastructure be available again?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
What is the timing to resume my services hosted in Strasbourg (SBG)?
How do I secure my account?
How do I set and change a billing contact?
How do I change contacts?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I change my OVHcloud password?
How do I find my OVHcloud username?
What do I do if my OVHcloud account has been hacked?
How do I create an OVHcloud account?
How do I change my personal information?
How do I add my telephone number correctly on my account?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
How do I cancel my order?
How do I change my order?
Why has my service not been delivered?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
What should I do if I can't reach support by phone?
Do you think COVID-19 will have an impact on the quality of your customer service?
Billing and payment
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
How do I change my billing details?
How do I delete a payment method?
When is my next payment due date?
What is my billing account?
How do I see the accounts ledger?
Which of my payment methods will be debited?
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