Skip to main content
My customer account
OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
How do I find my OVHcloud username?
What do I do if my OVHcloud account has been hacked?
How do I create an OVHcloud account?
How do I change my personal information?
How do I set and change a billing contact?
How do I secure my account?
How do I add my telephone number correctly on my account?
How do I change contacts?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I change my OVHcloud password?
How do I cancel my order?
How do I change my order?
Why has my service not been delivered?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
What should I do if I can't reach support by phone?
Do you think COVID-19 will have an impact on the quality of your customer service?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
Billing and payment
Where do I find my bills?
How does Public Cloud billing work?
What do my payments correspond to?
How do I enable automatic renewal?
What is my default payment method?
How do I disable automatic renewal?
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
Back to top