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OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Strasbourg (SBG) Status
How do I migrate my SBG Fail Over IP to another datacentre?
As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
When my Public Cloud service is operational again, can I choose not to reboot my server?
I received an email informing me that my Bare Metal Cloud services in Strasbourg (SBG) will not be restored, but I have already replaced my services. How do I receive the free service?
When my VPS service is powered on, what actions can I perform?
In which cases should the data subjects be informed?
Where can I follow updates?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
What is the timing to resume my services hosted in Strasbourg (SBG)?
My current quota is not high enough to create new instances on my Public Cloud service. How do I increase it?
How do I disable two-factor authentication/2FA on my OVHcloud account?
Where can I find my OVHcloud username?
What do I do if my OVHcloud account has been hacked?
How do I create an OVHcloud account?
How do I change my personal information?
How do I add my telephone number correctly on my account?
How do I secure my account?
How do I set and change a billing contact?
How do I change contacts?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I cancel my order?
How do I change my order?
Why has my service not been delivered?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
What should I do if I can't reach support by phone?
Do you think COVID-19 will have an impact on the quality of your customer service?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
Billing and payment
How does Public Cloud billing work?
What do my payments correspond to?
How do I enable automatic renewal?
How do I pay my balance?
How do I disable automatic renewal?
What is my default payment method?
How do I cancel a service?
How do I add a payment method?
How are my services renewed?
How do I update my payment method?
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