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OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Strasbourg (SBG) Status
When will my infrastructure be available again?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
What is the timing to resume my services hosted in Strasbourg (SBG)?
My current quota is not high enough to create new instances on my Public Cloud service. How do I increase it?
How do you plan to restart the VPS services in the Strasbourg datacentre?
My OVHcloud services were affected by the Strasbourg fire, and as part of these services, I was processing personal data. What are my notification obligations?
What should I do if my service cannot be restored, or this time frame is not soon enough?
How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
Will my contract be suspended for as long as my service will be inaccessible?
How does GDPR impact my personal data?
What do I do if my OVHcloud account has been hacked?
How do I create an OVHcloud account?
How do I change my personal information?
How do I secure my account?
How do I add my telephone number correctly on my account?
How do I change contacts?
How do I set and change a billing contact?
How do I change my OVHcloud password?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I change my order?
Why has my service not been delivered?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
How do I cancel my order?
Do you think COVID-19 will have an impact on the quality of your customer service?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
What should I do if I can't reach support by phone?
Billing and payment
How do I pay my balance?
How do I enable automatic renewal?
What is my default payment method?
How do I disable automatic renewal?
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
How do I change my billing details?
How do I delete a payment method?
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