OVHcloud Help centre

Hello. How can we help you?

All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.

Strasbourg (SBG) Status

When will my infrastructure be available again?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
What is the timing to resume my services hosted in Strasbourg (SBG)?
My current quota is not high enough to create new instances on my Public Cloud service. How do I increase it?
How do you plan to restart the VPS services in the Strasbourg datacentre?
My OVHcloud services were affected by the Strasbourg fire, and as part of these services, I was processing personal data. What are my notification obligations?
Useful links
What should I do if my service cannot be restored, or this time frame is not soon enough?
How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
Will my contract be suspended for as long as my service will be inaccessible?

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