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OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Strasbourg (SBG) Status
How do I contact support?
Will the credit be in the form of a voucher or a refund to my bank account?
What can I do if I have not received an email regarding the status of my services and the commercial measures taken?
As a customer of bare metal services, can I access Backup Storage from a non-OVHcloud IP?
Will the “Snapshot” (manual backup) and “Automated backup” (automatic backup) options also be available for subscription, from Sunday, 21 March 2021?
What is personal data?
I had a Bare Metal Cloud service located in the SBG1 datacentre in Strasbourg and hosted in one of the rooms 61A, 61D or 62A, and my data is recoverable. How can I regain access to my data ?
What security risks, if any, should be monitored following the incident?
If I don’t have a payment method saved in my account, how will I be refunded?
How do I restart my server?
How do I create an OVHcloud account?
How do I change my personal information?
How do I secure my account?
How do I add my telephone number correctly on my account?
How do I change contacts?
How do I set and change a billing contact?
How do I change my OVHcloud password?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
Where can I find my OVHcloud username?
How do I enable two-factor authentication/2FA on my OVHcloud account?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
How do I cancel my order?
How do I change my order?
Why has my service not been delivered?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
What should I do if I can't reach support by phone?
Do you think COVID-19 will have an impact on the quality of your customer service?
Billing and payment
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
How do I change my billing details?
How do I delete a payment method?
When is my next payment due date?
What is my billing account?
How do I see the accounts ledger?
Which of my payment methods will be debited?
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