OVHcloud Help centre

Hello. How can we help you?

All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.

Strasbourg (SBG) Status

How do I contact support?
Will the credit be in the form of a voucher or a refund to my bank account?
What can I do if I have not received an email regarding the status of my services and the commercial measures taken?
As a customer of bare metal services, can I access Backup Storage from a non-OVHcloud IP?
Will the “Snapshot” (manual backup) and “Automated backup” (automatic backup) options also be available for subscription, from Sunday, 21 March 2021?
What is personal data?
I had a Bare Metal Cloud service located in the SBG1 datacentre in Strasbourg and hosted in one of the rooms 61A, 61D or 62A, and my data is recoverable. How can I regain access to my data ?
What security risks, if any, should be monitored following the incident?
If I don’t have a payment method saved in my account, how will I be refunded?
How do I restart my server?

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Account management

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Order tracking

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Support

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Billing and payment

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