Why has the ticket creation form changed?
The aim of this new form is to make the ticket creation process more comprehensive and accurate, with a questionnaire. This means we can classify your requests more efficiently in accordance with the service type, your support requirements, and how critical they are. It also avoids time-consuming back-and-forth between you and our teams.
Did you find this advice helpful? orGreat! We're glad we could help.
Tell us why you didn't find your answer. Your support requests will not be processed through this form. To do this, please use the create a ticket form.