OVHcloud has sent me an email flagging potential abuse from my services, what should I do?
If abusive behaviour has been reported to us or detected by our teams, you will receive an email from an email address with the following format: ticket+[ticket-number]@abuse.ovh.net.
In view of the additional information provided to you in this email, we will ask you to conduct an investigation in order to stop the abusive behaviour and/or remove any illegal content.
To ensure that your services are not being controlled by a third party (e.g. following a hacking incident), we recommend checking that your services are secure:
- Secure your OVHcloud account and manage your personal information -> https://docs.ovh.com/gb/en/customer/all-about-your-username/
- Change your account password -> https://docs.ovh.com/gb/en/customer/manage-password/
- Secure your OVHcloud account with two-factor authentication -> https://docs.ovh.com/gb/en/customer/secure-account-with-2FA/
- How to secure your website -> https://docs.ovh.com/gb/en/hosting/secure-website/
- Secure a VPS -> https://docs.ovh.com/gb/en/vps/tips-for-securing-a-vps/
- Secure a dedicated server -> https://docs.ovh.com/gb/en/dedicated/securing-a-dedicated-server/
Did you find this advice helpful?
or
Great! We're glad we could help.
Tell us why you didn't find your answer. Your support requests will not be processed through this form.
To do this, please use the create a ticket form.
On a similar topic