Information


Since the COVID-19 pandemic was declared on the 30th January, we have been carefully observing how the situation has developed across the globe. Today, depending on the guidelines issued by governing healthcare authorities, our company is managing local situations on a case-by-case basis in all regions where we have teams.

Our priority is to ensure a high-quality operational service, which is essential for all of our customers’ activity — for your business, and also on a more strategic, international scale.

For this reason, we have identified the most significant domains of our activity, so that we can work hard to deploy business continuity plans — since we will not risk compromising our employees’ health and safety under any circumstances. Thus:

  • We have reinforced the sanitary measures to reduce the exposure of our operators in data centres,
  • We have reviewed the shifts of our production teams to limit interactions to strict minimum,
  • All of our office teams, including our customer support department, will switch to work from home during the week. 

We will keep you informed. Please rest assured that our teams are making every effort to support you under the best conditions.

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Frequently Asked Questions

Why has OVHcloud changed its customer support?

OVHcloud has done this to enhance the experience it offers. Our new support structure is designed to meet growing customer expectations, with quicker replies to questions and even higher service quality.

This is why OVHcloud is now offering a wider, more accurate support system that suits business needs, and provides customers with access to online autonomous management services.

How do I find my OVHcloud username?

You can find it in the top right-hand corner of your last invoice. It is sometimes referred to as a NIC handle, and resembles the following: “ab00001-ovh”. (the first letters are normally the initials of the person who created the account). This username is also provided in the confirmation email when you create your account, as well as in emails confirming or renewing an order.

Tips and tricks
When you are logged in to the OVHcloud Control Panel, you can see your username in the top right-hand corner, next to your name.