What do I do if my OVHcloud account has been hacked?

If your OVHcloud account has been fraudulently used (identity, payment method, etc.), we strongly recommend filing a complaint as soon as possible with your local police force.

Once you have filed it, you will need to send us a copy of the documentation. We can then start our internal processes.

Your NIC handle (Customer ID) will then be blocked. Services that were fraudulently ordered will be deleted and automatically refunded.

Finally, in order to regain control of your customer account, we may ask you to change your email address and/or password via this link: https://www.ovh.co.uk/cgi-bin/en/procedure/procedureChangeEmail.cgi