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OVHcloud Help centre

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Frequently Asked Questions

How do I change my personal information?

To view or change your personal details, log in to the OVHcloud Control Panel with your login credentials. You can access your personal information by clicking directly on the initials for your first name and surname, in the top right-hand corner of your dashboard in the OVHcloud Control Panel. Next, go to the “My profile” section of this page.

How do I change my personal information customer account OVHcloud

Tips and tricks
Want to change the email address for your OVHcloud account? A confirmation request will first be sent to the email address you currently have listed in the OVHcloud Control Panel. If you can no longer access this email address, you will need to wait 24 hours. After this period, the change will automatically be made.

How are my services renewed?

By default, your services are renewed automatically when they reach their renewal date, and your bill total will be debited at the beginning of the month from your default payment method. Please ensure that you save a payment method on your customer account to avoid any of your services being suspended. If you want to cancel your services, please ensure that you do so BEFORE the expiry date.
For certain ranges (domains, web hosting plans, VPS and dedicated servers), you can choose a manual renewal method.
If your services are set to be renewed manually, you will be sent notifications by email when your service reaches its expiry date, with a link to pay online.
If you do not renew your service before this date, it will simply be suspended, then deleted after a few days.

Tips and tricks

Check the status of your services, and manage their renewal in the ‘My services’ section of the OVHcloud Control Panel.
Log in and manually renew your services on the page https://www.ovh.co.uk/cgi-bin/order/renew.cgi
For further information, please read this detailed guide: Managing renewal for your services.