OVHcloud Help centre

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All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.

Strasbourg (SBG) Status

Where can I follow updates?
How do I migrate my SBG Fail Over IP to another datacentre?
As a customer impacted but the Strasbourg (SBG) incident, will the billing of my services be suspended?
When my Public Cloud service is operational again, can I choose not to reboot my server?
I received an email informing me that my Bare Metal Cloud services in Strasbourg (SBG) will not be restored, but I have already replaced my services. How do I receive the free service?
When my VPS service is powered on, what actions can I perform?
In which cases should the data subjects be informed?
When will my infrastructure be available again?
The service I wish to order is not available. When will it be available, and how quickly will it be delivered?
What is the timing to resume my services hosted in Strasbourg (SBG)?

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