OVHcloud Help centre

Hello. How can we help you?

All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.

Strasbourg (SBG) Status

What should I do if my service cannot be restored, or this time frame is not soon enough?
How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
Will my contract be suspended for as long as my service will be inaccessible?
If my VPS service is currently non-operational, can I choose not to reboot my server?
Will the “Snapshot” (manual backup) and “Automated backup” (automatic backup) options also be available for subscription, from Sunday, 21 March 2021?
What is personal data?
I had a Bare Metal Cloud service located in the SBG1 datacentre in Strasbourg and hosted in one of the rooms 61A, 61D or 62A, and my data is recoverable. How can I regain access to my data ?
How do I contact support?
Will the credit be in the form of a voucher or a refund to my bank account?
What can I do if I have not received an email regarding the status of my services and the commercial measures taken?

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Billing and payment

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