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OVHcloud Help centre
Hello. How can we help you?
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FAQ
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Account management
How do I create an OVHcloud account?
How do I change my personal information?
How do I secure my account?
How do I set and change a billing contact?
How do I change contacts?
How do I add my telephone number correctly on my account?
How do I change my OVHcloud password?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I find my OVHcloud username?
What do I do if my OVHcloud account has been hacked?
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Order tracking
How do I change my order?
Why has my service not been delivered?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
How do I cancel my order?
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Support
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
Do you think COVID-19 will have an impact on the quality of your customer service?
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Billing and payment
What do my payments correspond to?
How do I enable automatic renewal?
What is my default payment method?
How do I disable automatic renewal?
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
How do I change my billing details?
How do I delete a payment method?
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