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OVHcloud Help centre
Hello. How can we help you?
All the answers to your questions concerning the management of your account, your invoices, and the follow-up of your orders.
Strasbourg (SBG) Status
What should I do if my service cannot be restored, or this time frame is not soon enough?
How do I know if I’m eligible for a refund on the server I have ordered, and when will I be refunded?
Will my contract be suspended for as long as my service will be inaccessible?
If my VPS service is currently non-operational, can I choose not to reboot my server?
Will the “Snapshot” (manual backup) and “Automated backup” (automatic backup) options also be available for subscription, from Sunday, 21 March 2021?
What is personal data?
I had a Bare Metal Cloud service located in the SBG1 datacentre in Strasbourg and hosted in one of the rooms 61A, 61D or 62A, and my data is recoverable. How can I regain access to my data ?
How do I contact support?
Will the credit be in the form of a voucher or a refund to my bank account?
What can I do if I have not received an email regarding the status of my services and the commercial measures taken?
How do I create an OVHcloud account?
How do I change my personal information?
How do I add my telephone number correctly on my account?
How do I secure my account?
How do I set and change a billing contact?
How do I change contacts?
What offers or solutions are available at OVHcloud to help customers who implement a solidarity action within the framework of COVID-19?
How do I change my OVHcloud password?
How do I find my OVHcloud username?
What do I do if my OVHcloud account has been hacked?
Why has my service not been delivered?
Will COVID-19 have any impact on the availability of my OVHcloud products and services?
Do you anticipate delays in the delivery of servers due to supply chain issues related to COVID-19?
How do I track the status of my order?
How do I check my payment status?
How do I pay for a new order?
How do I cancel my order?
How do I change my order?
Why has OVHcloud changed its customer support?
Where can I find my support level?
Why has the ticket creation form changed?
What should I do if I can't reach support by phone?
Do you think COVID-19 will have an impact on the quality of your customer service?
Billing and payment
What is my default payment method?
How do I disable automatic renewal?
How do I add a payment method?
How do I cancel a service?
How do I update my payment method?
How are my services renewed?
How do I change my billing details?
How do I delete a payment method?
When is my next payment due date?
What is my billing account?
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