KB0059306
Public Cloud Instances - Shared responsibilities (EN)
193 wyśw.
12.10.2023 
Cloud / Instances
Objective
The RACI below details shared responsibilities between OVHcloud and the customer for Public Cloud Instances Service. This shared model can help relieve the customer’s operational burden.
| Roles |
|---|
| R : Is in charge of carrying out the process |
| A : Accountable for the successful completion of the process |
| C : Is consulted during the process |
| I : Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
|---|---|---|
| Choose the Instance scale following business needs (CPU, RAM, General Purpose ...) | RA | I |
| Provide personal data needed for service subscription | RA | I |
| Choose Service location | RA | I |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
|---|---|---|
| Produce, route, deliver and maintain physical Instances and hosting buldings | I | RA |
| Install internal functionnal bricks needed to maintain in operational and security conditions the Service (firmware, BIOS) | I | RA |
| Deploy the first network configuration on the Service | I | RA |
| Buy and hold licences and usage rights for Microsoft OS available on OVHcloud catalog | CI | RA |
| Buy and hold licences and usage rights for others OS used | RA |
2.2. Reversibility model
| Activity | Customer | OVHcloud |
|---|---|---|
| Import format images supported by OpenStack infrastructure | RA | C |
2.3. Customer Information System setup
| Activity | Customer | OVHcloud |
|---|---|---|
| Install OS | RA | RI |
| Install other softwares needed | RA |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage data security hosted on the service (confidentiality, integrity, backups, …) | RA | |
| Manage network accessibility of Instances | RA | |
| Decide to add / remove options on Instances | RA | I |
| Carry out addition / deletion of options or material on Instances | I | RA |
| Install security bricks and tools needed following needs | RA | |
| Administrate applications installed on Instances | RA | |
| Manage backups | RA | |
| Manage backups following Customer request (optionnal) | CI | RA |
3.1.2. Access management
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage access rights to OVHcloud Control Panel | RA | I |
| Manage physical and logical access to infrastructures for OVHcloud teams | I | RA |
| Manage access and security policy for service users | RA |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage and monitor physical servers capacity in support of Public Cloud services | RA | |
| Manage and monitor Public Cloud services capacity | RA | |
| Monitor the functionning of softwares installed on Instances | RA | |
| Retain logs of control plane for Instances monitoring (API, hypervisor) | RA | |
| Retain logs of Information System hosted on Instances | RA | |
| Monitor the proper functioning of physical devices (utilities) in support of the service | I | RA |
| Create, modify, control, restore, delete jobs of backups | RA | |
| Create jobs of backups following subscription to Automated backups option | AI | R |
| Maintain storage and backups devices used for the service | RA |
3.1.4. Storage
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage data encryption of storage space allocated | RA |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage IP addressing plan and choose appropriate network protocols | RA | I |
| Filter network accesses to Instances | RA | I |
| Filter network connections and deploy a secured architecture following business needs (FW, WAF, IPS/IDS, trusted protocols, etc.) | RA | |
| Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks) | I | RA |
3.1.6. Management
| Activity | Customer | OVHcloud |
|---|---|---|
| Provide inventory of services used | I | RA |
| Manage the security of management infrastructure (API, control plane) | RA | |
| Manage security of OS, softwares and middlewares installed on Instances | RA | |
| Manage physical security of equipements and hosted infrastructures | I | RA |
| Manage data security hosted on Instances service | RA |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
|---|---|---|
| Perform periodic restoration tests | RA | |
| Maintain a business continuity and disaster recovery plan for IS hosted | RA | C |
| Manage automatic management systems for the infrastructure provided | I | RA |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
|---|---|---|
| Intervene with network and materials incidents (tickets and contacts) | AI | RA |
| Intervene with other incidents | RA | |
| Change deficient hardware in support of Instances | I | RA |
| Realize backup recovery of Instances | RA | |
| Realize backup recovery in case of subscription to an option managed by OVHcloud | A | R |
3.2.2. Changes
| Activity | Customer | OVHcloud |
|---|---|---|
| Deploy updates and patches of OS, softwares, middlewares and Information System hosted on Instances | RA |
4. Reverting
4.1. Reversibility Model
| Activity | Customer | OVHcloud |
|---|---|---|
| Plan reversibility operations | RA | |
| Choose fallback infrastructures | RA | |
| Export data in QCOW2 format | RA | I |
4.2. Data recovery
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage reversibility operations | RA | |
| Migrate/transfer data | RA |
5. End of service
5.1. Destroy configurations
| Activity | Customer | OVHcloud |
|---|---|---|
| Destroy configurations at end of service following contract termination | RA |
5.2. Data destruction
| Activity | Customer | OVHcloud |
|---|---|---|
| Destroy data hosted on Instances | RA | |
| Destroy end-of-life storage devices | RA |
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