Hosted Private Cloud VMware Lifecycle Policy

Objective

This page provides an overview of the lifecycle policy of Hosted Private Cloud VMware on OVHcloud services.

Hosted Private Cloud VMware on OVHcloud services proposes dedicated infrastructure based on SDDC technologies as well as other editors' technologies (such as Veeam or Zerto).

OVHcloud has a lifecycle policy for the service to take into account several factors, such as:

• the lifecycle policy of integrated software components as determined by their editors (VMware, Veeam, Zerto, etc.);
• the lifecycle of the hardware components;
• the compatibility between hardware and/or software components;
• any factor affecting the quality of the service.

This lifecycle policy is provided to help clients understand the underlying reasons for version or range changes and the impact of each phase of the lifecycle on the service, and anticipate and prepare the transition to a newer version or range.

Commercial range concerned

Hosted Private Cloud VMware on OVHcloud Products:

• Public VMware Cloud Foundation as-a-Service
• Managed VMware vSphere
• Managed VMware Cloud Foundation - Stretched Cluster 3AZ

Lifecycle timeframe and definitions

Definitions

Maintenance Mode

As we continue to innovate and improve our offers, we've made the decision to focus our development efforts on newer, more advanced solutions. As a result, the following services and capabilities will be transitioning to a Maintenance mode.

What this means for you:

• Existing customers who are currently using these capabilities will continue to receive support, including critical security and availability updates, and can rest assured that we'll keep them running smoothly.
• However, we won't be adding new features or enhancements to these services.
• New customers will no longer be able to sign up for these specific services.

Our team is committed to helping you navigate this transition and ensuring a seamless experience.

Sunset Mode

Sunset mode is a phase in the product lifecycle where a service or feature is nearing the end of its supported life. At this stage, the service or feature is still available for use, but it will no longer receive regular updates, new features, or significant bug fixes.

During this phase, OVHcloud will provide support to help customers migrate to alternative services or solutions that meet their evolving needs. Our goal is to ensure a seamless transition and minimize disruption to your business.

While the service or feature is in the Sunset mode phase, customers can expect:

• Continued access to the service or feature, but with limited support and no new development
• Assistance from OVHcloud in migrating to other services or solutions
• Regular communication about the upcoming Support Expiration date and recommended next steps
• Access to documentation and resources to help with the migration process

End of Support

The following services and features have reached end of support and are no longer available.

Timeline

OVHcloud Commercial Range Status

Products (Platforms)

Managed VMware vSphere Hosts (compute)

For the Managed VMware vSphere product, a specific hardware lifecycle applies:

• Sales refers to the date when new cluster creation is discontinued. Past this date, customers will not be able to start a service on the discontinued hardware.
• Growth refers to the date when the growth for an existing cluster is discontinued. Past this date, customers will not be able to order this hardware generation anymore. However, this does not affect contractual service commitments for running clusters as the product is still supported (updates, spares, SLA).

Private VMware Cloud Foundation Hosts (compute)

Integrated Software

VMware lifecycle policy

For the VMware product lifecycle policy, refer to the editor's publication:

VMware Lifecycle

Veeam Backup & Replication lifecycle policy

To know the lifecycle policy of Veeam products, please refer to the editor's publications accessible at the following URLs:

• Veeam Version release
• Veeam Product Version Lifecycle

Zerto lifecycle policy

To know the lifecycle policy of Zerto products, please refer to the editor's publication accessible at the following URL:

• Zerto Virtual Replication Product Version Lifecycle Matrix

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