KB0070458
Responsibility sharing for the Web Hosting service
127 vues
29.08.2023 
Web / Hébergement Web
Objective
The RACI below details shared responsibilities between OVHcloud and the customer for the Web Hosting service. This shared model can help relieve the customer’s operational burden.
| Roles |
|---|
| R: Is in charge of carrying out the process |
| A: Is Accountable for the successful completion of the process |
| C: Is Consulted during the process |
| I: Is Informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
|---|---|---|
| Choose the adapted service for your usages | RA | |
| Decide the domain name you will use for the website you want to host | RA | |
| Choose if a one click module need sto be installed on the Web Hosting plan | RA | |
| Add the relevant options if needed (CDN, DNS Anycast, Web Cloud Databases...) | RA | |
| Choose SSL certificate type | RA |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
|---|---|---|
| Produce, route, deliver, configure and maintain physical infrastructure, platform and manage resource availability | RA | |
| Install, configure (initial configuration) and deliver resources to the customer in accordance with the service subscribed | I | RA |
| Send the initial access means to the customer | I | RA |
| Personalize the access credentials | RA | |
| Choose the service location | I | RA |
2.2. Reversibility model
| Activity | Customer | OVHcloud |
|---|---|---|
| Choose how you will install the web application in accordance with your reversibility objectives | RA | |
| Install manually your web application | RA | |
| Install your web application with the one-click module | A | R |
| Provide standard protocols and according documentation for importing and exporting data | I | RA |
| Import data using standard protocols | RA |
2.3. Customer Information System setup
| Activity | Customer | OVHcloud |
|---|---|---|
| Set up your web application (database link, admin session of the web application...) | RA | |
| Set up the terms and conditions of your web application | RA | |
| Update service configuration following needs, using the OVHcloud Control Panel or API | RA |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
|---|---|---|
| Publish content on your web application | RA | |
| Provide the relevant information to the users about cookies, and their personal data usage when relevant | RA | |
| Manage platform availability with enough resources to provide the customer with the service subscribed | RA | |
| Manage updates of the platform (security and others) | RA | |
| Manage updates of the web application (security and others) | RA |
3.1.2. Access management
| Activity | Customer | OVHcloud |
|---|---|---|
| Create, modify, remove accounts in your web application for your customers | RA | |
| Create, modify, remove technical accounts in the OVHcloud Control Panel | RA | I |
| Create, modify, remove FTP/SSH accounts in the OVHcloud Control Panel | RA | I |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
|---|---|---|
| Check the resources used for your web application | RA | |
| Check the content of your web application | RA | |
| Check the overall platform availability and performances | RA | |
| Provide service logs with retention defined in service information | RA | |
| Save & keep logs according to legal retention depending on the running Web application | RA |
3.1.4. Storage
| Activity | Customer | OVHcloud |
|---|---|---|
| Check if the storage allowed is enough for your web application | RA | |
| Perform technical backup of storage and device maintenance | RA |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
|---|---|---|
| Check if the servers used for your web application are online | RA | |
| Manage gateway (emails, web) availability | RA | |
| Check if the web application is up and running | RA |
3.1.6. Management
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage the personal data processing register | RA | |
| Ensure content in your web application complies with the law and regulations of your country and users countries | RA | |
| Manage security of the platform (intrusion, malware, security update, etc.) | RA | |
| Manage security of the Web application (intrusion, malware, security update, etc.) | RA | |
| Ensure that the content provided by the customer trough the service respects the law & OVHcloud terms and conditions | RA |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage the platform (hardware, OS) | RA | |
| Maintain a business continuity and disaster recovery plan for hosted services in accordance with the business criticity of the web application | RA | |
| Manage automatic management systems for the provided infrastructure | RA |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
|---|---|---|
| Mitigate DDoS attacks | I | RA |
| Restore the web application after a defacing or any other content attack | RA | |
| Restore the service in case of server farm deficiency | I | RA |
3.2.2. Changes
| Activity | Customer | OVHcloud |
|---|---|---|
| Update the server farm (low level, OS, platform) | RA | |
| Comply with the Web Hosting lifecycle policy of softwares used to provide the service | RA | |
| Update the web application | RA |
4. Reversibility
4.1. Reversibility model
| Activity | Customer | OVHcloud |
|---|---|---|
| Schedule reversibility operations | RA | |
| Manage continuity of your web application | RA |
4.2. Data recovery
| Activity | Customer | OVHcloud |
|---|---|---|
| Migrate/transfer data | RA | |
| Manage reversibility operations | RA |
5. End of service
5.1. Destroying configurations
| Activity | Customer | OVHcloud |
|---|---|---|
| Delete web and database servers configuration | I | RA |
5.2. Data destruction
| Activity | Customer | OVHcloud |
|---|---|---|
| Destroy web application data | RA | |
| Destroy metadata | RA |
Comment bien débuter avec votre hébergement web
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