The RACI below details shared responsibilities between OVHcloud and the customer for the Managed Kubernetes service.
This shared model can help relieve the customer’s operational burden.
RACI definition
| Roles |
|---|
| R: Is in charge of carrying out the process |
| A: Accountable for the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
|---|
| Choose the Public Cloud project where the Kubernetes cluster will be created | A | I |
| Choose the private or public network where the Kubernetes cluster will be executed | A | I |
| Choose the service location | RA | I |
| Decide which Kubernetes version to use | A | IR |
| Design applications running on the Kubernetes cluster to not store important peristant data locally (nodes are managed as cattle), example : use persitant volume CINDER | A | I |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
|---|
| Install Kubernetes cluster following first configuration instructions requested by the client | I | RA |
| Adapt service configuration following the first delivery | RA | |
2.2. Reversibility model
| Activity | Customer | OVHcloud |
|---|
| Use Kubernetes native API to import/export (create, delete) data on the cluster (format file YAML or JSON) | RA | |
| Activity | Customer | OVHcloud |
|---|
| Create the YAML file for container configuration | RA | |
| Launch containerized software | RA | |
| Inject data in containers | RA | |
| Modify network default configuration to secure internal and external connections to the Kubernetes cluster | RA | |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
|---|
| Manage accessibility and functionning of the Managed Kubernetes service | | RA |
| Manage accessibility and functionning of the installed IS | RA | |
| Implement a backup policy for data hosted in the IS | RA | |
3.1.2. Access management
| Activity | Customer | OVHcloud |
|---|
| Manage access to the OVHcloud Control Panel whithin a Public Cloud project | RA | I |
| Manage OVHcloud teams’ physical and logical access to infrastructures | | RA |
| Manage access to resources inside Kubernetes Managed service | | RA |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
|---|
| Monitor performances of the service | I | RA |
| Adapt allocated resources of Kubernetes control panel following the managed infrastructure by Kubernetes service | | RA |
| Adjust the managed infrastructure by Kubernetes service following resources' needs of installed software | RA | I |
| Monitor the IS deployed with Kubernetes Managed service | RA | |
| Keep logs of the deployed IS | RA | |
| Monitor the backup policy | RA | |
3.1.4. Storage
| Activity | Customer | OVHcloud |
|---|
| Encrypt sensitive data of the IS in the Kubernetes cluster | RA | |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
|---|
| Filter administrators and users accesses on the Kubernetes Managed service | RA | I |
| Route packets inside the project managed by the Kubernetes Managed service | RA | |
| Apply security measures adapted to internal and external flows of the IS | RA | |
| Apply security measures adapted to flows destined to the service Control Panel (FQDN routing, TLS certificates) | | RA |
3.1.6. Management
| Activity | Customer | OVHcloud |
|---|
| Provide inventory of infrastructures and services used under the Managed Kubernetes service | I | RA |
| Manage risks related to the provided service infrastructure | | RA |
| Manage risks related to the IS hosted and managed by the Kubernetes Managed service | | RA |
| Force updates of Kubernetes service versions which are no longer maintained by OVHcloud | I | RA |
| Provide patches and upgrade versions of the Managed Kubernetes service to be installed | I | RA |
| Apply necessary updates following update policy defined | RA | |
| Maintain the IS managed in operational and security conditions | RA | |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
|---|
| Deploy the continuity policy of the Kubernetes Managed service | | RA |
| Perform periodical restoration tests on the service | | RA |
| Deploy the continuity policy of the IS installed | RA | |
| Perform periodical restoration tests of the IS installed | RA | |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
|---|
| Notify incidents wihin the service using support channels (tickets, telephone) | RA | I |
| Manage and notify incidents detected on the Managed service infrastructure in case of impact on customer side | I | RA |
| Intervene whithin an incident impacting the service | | RA |
| Intervene whithin incidents caused by bad service configurations (bad network configuration, bad workload distribution, overconsumption of Kubernetes Control Panel, etc .;) | RA | CI |
| Intervene whithin an incident impacting the IS hosted | RA | |
3.2.2. Changes
| Activity | Customer | OVHcloud |
|---|
| Deploy patches and maintenances necessary on the Kubernetes service (API, infrastructure, storage needs, etc ..) | I | RA |
| Deploy necessary updates on managed containers | RA | |
| Request modifications of allocated resources to the Kubernetes Managed service | RA | I |
| Apply resources' modifications requested by the client | I | RA |
4. Reverting
4.1. Reversibility model
| Activity | Customer | OVHcloud |
|---|
| Use Kubernetes native API to import/export (create, delete) data on the cluster (format file YAML or JSON) | RA | |
| Create and deploy the reversibility plan of installed IS | RA | |
4.2. Data recovery
| Activity | Customer | OVHcloud |
|---|
| Manage reversibility operations | RA | I |
| Migrate/transfer data | RA | |
5. End of service
5.1. Destroying configurations
| Activity | Customer | OVHcloud |
|---|
| Delete the Kubernetes cluster inside the Public Cloud project | RA | I |
| Destroy Managed Kubernetes configurations related to the client following service resiliation | | RA |
5.2. Data destruction
| Activity | Customer | OVHcloud |
|---|
| Destroy client's data at the end of service | | RA |
| Destroy cluster's external data (ex : persistant volume) | RA | |
| Destroy data related to the configuration of the Managed Kubernetes service | | RA |
Go further
Visit our dedicated Discord channel: https://discord.gg/ovhcloud. Ask questions, provide feedback and interact directly with the team that builds our private registry services.
Join our community of users on https://community.ovh.com/en/.
06.07.2023 
Cloud / Managed Kubernetes Service
Kubernetes Plugins (CNI, CRI, CSI...) & softwares versions and reserved resources
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