The RACI below details shared responsibilities between OVHcloud and the customer for the following File Storage solutions:
- NAS-HA
- Enterprise File Enterprise Storage
This shared model can help relieve the customer’s operational burden.
RACI definition
| Roles |
|---|
| R: Is in charge of carrying out the process |
| A: Accountable for the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
|---|
| Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation | RA | CI |
| Choose service location | RA | I |
| Size services as needed | RA | I |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
|---|
| Produce, route, deliver and maintain physical machines, virtual machines and hosting buildings | | RA |
| Buy and hold licences and usage rights for software provided by OVHcloud | | RA |
2.2. Reversibility model
| Activity | Customer | OVHcloud |
|---|
| Import/Export data in format supported by the hypervisor or an NFS-compatible distribution | RA | C |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
|---|
| Decide to divide resources of the existing service | RA | I |
| Manage snapshot policy | RA | I |
| Define a data rentention policy following legal requirements | RA | |
| Manage storage volumes and access lists (ACL) | RA | I |
3.1.2. Access management
| Activity | Customer | OVHcloud |
|---|
| Manage access to the OVHcloud Control Panel and the storage service using user interface, API, ACL | RA | I |
| Manage OVHcloud teams’ physical access to infrastructures | | RA |
| Manage OVHcloud teams’ logical access to infrastructures | I | RA |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
|---|
| Monitor service performances like IOPS, volumes sizing (64 MB/TB or 4000 IOPS/TB) for NFS service | | RA |
| Monitor service performances (bandwidth, IOPS, volumes sizing, etc) | RA | I |
| Retain logs of control plane for service monitoring | | RA |
3.1.4. Storage
| Activity | Customer | OVHcloud |
|---|
| Manage content hosted on storage service | RA | I |
| Manage data continuity (snapshots and/or backups) | RA | |
| Perform storage and snapshot device maintenance on management infrastructure | | RA |
| Manage data encryption at rest | RA | |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
|---|
| Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks) | I | RA |
| Manage IP addressing plan using OVHcloud IP adresses | RA | |
3.1.6. Management
| Activity | Customer | OVHcloud |
|---|
| Provide inventory of storage volumes used | I | RA |
| Manage the security of management infrastructures (API, Control Panel) following security standards like ISO 2700x, SOC 2 type 2 and HDS | | RA |
| Manage security of the operating systems (major updates and upgrades) and software installed following service delivery | I | RA |
| Manage physical security of equipment and infrastructures hosted at OVHcloud | I | RA |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
|---|
| Manage automatic management systems for the provided infrastructure | I | RA |
| Maintain a business continuity and disaster recovery plan for hosted services | RA | I |
| Perform periodic restoration tests | RA | |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
|---|
| Process hardware and network incidents (tickets and contacts) | AI | RA |
3.2.2. Changes
| Activity | Customer | OVHcloud |
|---|
| Comply with the service Lifecycle Policy (EoL) | I | RA |
| Deploy patches, update software on the management infrastructure of the service | | RA |
| Perform preventive interventions on managed elements of the service | | AR |
4. Reverting
4.1. Reversibility model
| Activity | Customer | OVHcloud |
|---|
| Schedule reversibility operations | RA | |
| Choose fallback infrastructures | RA | |
4.2. Data recovery
| Activity | Customer | OVHcloud |
|---|
| Manage reversibility operations : Manual extraction, API, Import/Export data in format supported by the hypervisor or an NFS-compatible distribution | RA | I |
| Migrate/transfer data | RA | |
5. End of service
5.1. Destroy configurations
| Activity | Customer | OVHcloud |
|---|
| Delete storage services (with API or user interface ) | RA | I |
| Decommission of the client service following contract termination | I | RA |
5.2. Data destruction
| Activity | Customer | OVHcloud |
|---|
| Operate a secure data erasure on storage media | | RA |
Go further
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If you need training or technical assistance to implement our solutions, contact your sales representative or click on this link to get a quote and ask our Professional Services experts for a custom analysis of your project.
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22.01.2024 
Cloud / Enterprise File Storage
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