Cold Storage - Shared Responsibility for archive and restoration services (EN)

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KB0061872

Cold Storage - Shared Responsibility for archive and restoration services (EN)


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Objectif

The RACI below details shared responsibilities between OVHcloud and the customer on Cold Storage for archive and restoration services delivered.

Roles
R : Is in charge of carrying out the process
A : Accountable for the successful completion of the process
C : Is consulted during the process
I : Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

ActivityCustomerOVHcloud
Learn about capabilities and limitations related to the serviceRAC
Provide personal data needed for service subscriptionRAI
Host the service at the following locations : Tours, Bordeaux, Croix, GrenobleRA

2. Service availability

2.1. Install the service

ActivityCustomerOVHcloud
Produce, route, deliver and maintain physical and virtual Instances for service hostingIRA
Create Object Storage credentials for an OpenStack userRA

2.2. Reversibility model

ActivityCustomerOVHcloud
Use Object Storage API to import data in bucketRA

3. Service usage

3.1. Operations

3.1.1. Daily operations
ActivityCustomerOVHcloud
Provide access to the service by providing first ID credentialsIRA
Manage Containers and objects' security created at server entry with SSE-C feature following keys delivery by the clientRA
Administrate service storageRA
Administrate dataRA
Activate data archive command and manage backups following needsRA
3.1.2. Access management
ActivityCustomerOVHcloud
Manage access rights to the OVHcloud Control PanelRAI
Manage physical and logical access to infrastructures for OVHcloud teamsRA
Manage Object Storage security policy of containers and object created before activating data archive commandRA
3.1.3. Monitoring
ActivityCustomerOVHcloud
Manage and monitor physical and virtual servers in support of archive and restoration servicesRA
Retain logs of management infrastructure servicesRA
Retain logs using the dedicated feature (activating cold storage on a stream)RA
Create, modify, control, restore, delete archives and backupsRIA
Maintain storage devices used for the serviceRA
3.1.4. Storage
ActivityCustomerOVHcloud
Manage data encryption before importing in the Object Storage allocated by using SSE-C feature and following keys delivery by the clientAIR
Define a retention policy for data according to legal requirementsRA
3.1.5. Management
ActivityCustomerOVHcloud
Provide inventory of containers and objects usedIRA
Manage the security of management infrastructure (API, control plane)RA
Manage physical security of equipments and hosted infrastructuresRA
3.1.6. Business continuity
ActivityCustomerOVHcloud
Perform restoration tests for archivesRAI
Maintain a business continuity and disaster recovery plan for the hosted ISRA
Manage automatic management systems for the infrastructure providedRA

3.2. Event management

3.2.1. Incidents
ActivityCustomerOVHcloud
Process incidents on the service (tickets and contacts)AIRA

4. Reversibility

4.1. Reversibility Model

ActivityCustomerOVHcloud
Plan reversibility operationsRA
Choose fallback infrastructuresRACI
Choose data format to exportRA

4.2. Data recovery

ActivityCustomerOVHcloud
Manage reversibility operationsRA
Migrate/transfer data using Object Storage APIRA

5. End of service

5.1. Data destruction

ActivityCustomerOVHcloud
Destroy data from the Object Storage Containers Service via Object Storage APIRA
Release allocated resources following service terminationRA

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