Changing an FTP user password

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KB0052688

Changing an FTP user password


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Objective

OVHcloud web hosting plans provide access to an online file storage space, which you can use via the FTP protocol: FTP storage space.

You can access this space using an FTP user and its associated password.

This access allows you to put your website online.

This guide explains how to change the password for an FTP user created on your OVHcloud Web Hosting plan.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend that you contact a specialist service provider and/or discuss the issue with our community on if you have difficulties or doubts. You can find more information in the "Go further" section of this guide.

Requirements

Instructions

1 - Access the FTP user management interface

Click on the tabs below to view each of the 4 steps.

  • Step 1
  • Step 2
  • Step 3
  • Step 4

Log in to the OVHcloud Control Panel, then go to the Web Cloud section.

Web Cloud

Click the Hosting plans menu, then select the Web Hosting plan concerned.

Web Hosting

On the page that pops up, click on the FTP - SSH tab.

FTP - SSH

A table will display the FTP users created on your Web Hosting plan. These users allow you to access your FTP storage space to put your website files online. When you set up your Web Hosting plan, a user account will be created automatically.

2 - Modify the FTP user password

For more information on password management best practices, follow the instructions in this guide.

Depending on which OVHcloud Web Hosting plan you have, there are two different paths for changing your FTP user password user via the FTP - SSH tab:

  • For Web Hosting plans that do not allow you to create a second FTP user (Personal hosting): Click on the pencil icon in the Password column of the table that appears, enter the new password in accordance with the password policy, then confirm the change by clicking on the green validation button.

change-ftp-password-step1-perso

  • For plans that allow you to create multiple FTP users (Pro and Performance): Click on the ... button to the right of the FTP user concerned, then Change password. In the window that pops up, enter the new password you want by following the password policy, enter it again and click the Confirm button.

change-ftp-password-pro

Your new password must respect the following password policy:

  • Minimum 9 characters
  • Maximum 30 characters
  • At least one capital letter
  • At least one lower-case letter
  • At least one number
  • Be composed only of numbers and letters

Then go to the Ongoing tasks tab and refresh the page regularly. Your change will be effective within a few minutes.

3 - Access your storage space

To access your FTP storage space, please refer to our guide "Logging in to your Web Hosting plan’s storage space".

Go further

Setting and managing an account password

Logging in to your Web Hosting plan’s storage space

Put your website online

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users.

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