Everything you need to know about SMS senders

Objective

This guide explains how to create and use senders for sending your SMS messages.

Requirements

• An OVHcloud SMS account.

OVHcloud Control Panel Access

• Direct link: SMS
• Navigation path: Telecom > SMS > Select your SMS account

Instructions

Available sender types

OVHcloud allows you to choose a sender type to send your SMS messages.

The "Short number allowing replies" sender is available by default on our SMS solutions. However, you can also use an alphanumeric sender or a virtual mobile number.

Short number allowing replies

Only for OVHcloud accounts in France excluding French overseas departments and territories.

It allows you to receive a reply via the "Received SMS" tab.

Alphanumeric sender

You can customise your sender. However, you will no longer be able to receive a reply from the recipient of your SMS. To access the management of SMS senders, select the Senders tab (1) when you are on the relevant SMS account.

If you want to add an additional SMS sender, click on the Actions button in the centre, then on Add (2).

On the addition page, you have several options to configure a new SMS sender (3):

• Add senders manually: You must enter the desired sender, a description, and a justification for using this sender (4). A supporting document is also required.

Example: if you want to send your SMS with the name of your company as the sender, a company document will be requested.

The validation of an alphanumeric sender is usually processed within 72 hours after its creation.

• Add senders from personal data: You can request a sender based on the contact details of your OVHcloud account. A drop-down list of available senders will then appear.

• Add senders from your OVHcloud domain names: You can use a domain name available in your OVHcloud account as a sender. A drop-down list of available senders will then appear.

Virtual mobile number

Only for OVHcloud accounts in France.

If you have an SMS offer with a virtual mobile number, you can use this number as a sender. For more information, see our page on virtual mobile numbers.

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