KB0061762
Shared responsibility for Dedicated Servers
717 Views
29.02.2024 
Cloud / Dedicated Server (bare metal)
Objective
The RACI below details shared responsibilities between OVHcloud and the customer for Dedicated Servers services. This shared model can help relieve the customer’s operational burden.
| Roles |
|---|
| R: Is in charge of carrying out the process |
| A: Guarantees the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
|---|---|---|
| Choose the location of dedicated servers | RA | I |
| Size dedicated servers as needed | RA | I |
| Choose options as needed | RA | I |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
|---|---|---|
| Produce, transport, deliver and maintain physical machinery and buildings | CI | RA |
| Install and configure the internal functional building blocks to the dedicated server that are required to keep it in operational conditions and secure conditions (firmware, BIOS, BMC, IPMI, etc.). | RA | |
| Buy and hold licences and usage rights for the OS used | RA | |
| Deploy initial network configuration to devices | I | RA |
2.2. Reversibility model
| Activity | Customer | OVHcloud |
|---|---|---|
| Transfer your data (OS, softwares or backups, etc) according to your choice | RA |
2.3. Customers information system setup
| Activity | Customer | OVHcloud |
|---|---|---|
| Install the OS | RA | RI |
| Install the software on your dedicated server | RA |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
|---|---|---|
| Ensure network accessibility of the Dedicated Server | RA | |
| Manage the software installed on the Dedicated Server | RA | |
| Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Bare Server | RA | I |
| Add/remove options/hardware on the Dedicated Server | I | RA |
| Adapt the OS configuration to the hardware resources in use | RA |
3.1.2. Access management
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage access and security policy for Service users | RA | |
| Manage physical and logical access to infrastructures for OVHcloud teams | I | RA |
| Manage access to the manager | RA | I |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
|---|---|---|
| Monitor the proper functioning of physical devices (utilities) that are part of the Dedicated Server | I | RA |
| Monitor physical resource performance | RA | R |
| Process and clear alarms from Dedicated Server managed devices | I | RA |
| Keep logs of the information system hosted on the Dedicated Server | RA | |
| Keep logs of the Control Plane that manages the Dedicated Server | RA | |
| Monitor the performance of services installed on the Dedicated Server | RA |
3.1.4. Storage
| Activity | Customer | OVHcloud |
|---|---|---|
| Create, modify, control, restore, delete backup jobs | RA | |
| Manage content hosted on infrastructures | RA | |
| Ensure data continuity and sustainability | RA | |
| Carry out maintenance on the storage and backup devices provided by OVHcloud | RA |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
|---|---|---|
| Ensure that automatic network management systems works (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server) | I | RA |
| Manage IP addressing plan | RA | I |
| Filter network connections and deploy a secured architecture following business needs (FW, WAF, IPS/IDS, trusted protocols, etc.) | RA |
3.1.6. Management
| Activity | Customer | OVHcloud |
|---|---|---|
| Ensure the security of management infrastructures (API, control plane) | R | RA |
| Ensure the security of OS, software and middleware installed on Dedicated Servers | RA | |
| Manage the security of data stored by the Customer on Dedicated Servers | RA | |
| Manage the physical security of equipment and infrastructures hosted at OVHcloud | I | RA |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage automatic management systems for the infrastructure provided | I | RA |
| Maintain a business continuity and disaster recovery plan for the hosted IS | RA |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
|---|---|---|
| Replace the defective hardware elements of the Dedicated Server | I | RA |
| Handle hardware and network incidents (tickets and telephone contacts) | AI | RA |
| Process other incidents | RA | |
| Restore machine backups | RA |
3.2.2. Changes
| Activity | Customer | OVHcloud |
|---|---|---|
| Deploy patches, update and configure the OS, software, middleware and information systems hosted on Dedicated Servers | RA | |
| Schedule changes requested by customer | RA | RI |
4. Reverting
4.1. Reversibility model
| Activity | Customer | OVHcloud |
|---|---|---|
| Schedule reversibility operations | RA | |
| Choose new infrastructures to use after reversibility | RA |
4.2. Data recovery
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage reversibility operations | RA | |
| Migrate/transfer data | RA |
5. End of service
5.1. Configuration destruction
| Activity | Customer | OVHcloud |
|---|---|---|
| Terminate service contract | RA | I |
| Decommission client-related configurations | RA |
5.2. Data destruction
| Activity | Customer | OVHcloud |
|---|---|---|
| Securely destroy data on storage media | RA | |
| Destroy storage media that has reached their end of life or when the secure destruction processes are generating errors | RA | |
| Provide a certificate of destruction (upon request) | I | RA |
Responsibility sharing - Nutanix on OVHcloud
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