Email Pro - Configure your Email Pro account on the New Outlook for Windows

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KB0052295

Email Pro - Configure your Email Pro account on the New Outlook for Windows


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Objective

The email addresses from the Email Pro offer can be configured on a compatible email client. This allows you to send and receive messages from the application of your choice.

The New Outlook has replaced the Mail application on Windows since January 1, 2025. For more information on this topic, please refer to Microsoft's official page:
Outlook for Windows: The Future of Mail, Calendar, and People on Windows 11

Learn how to configure your Email Pro account on the New Outlook for Windows.

Requirements

  • An Email Pro account
  • The New Outlook for Windows
  • The credentials for the email account you wish to configure

This documentation applies only to the New Outlook and not to Outlook Classic available in the Microsoft 365 suite or previously installed on your computer.

Information related to the management and configuration of OVHcloud services

This guide will show you how to use OVHcloud solutions with external tools, and the changes you need to make in specific contexts. You may need to adapt the instructions according to your situation.

If you experience any difficulties carrying out these operations, we recommend that you contact a specialist service provider or discuss the issue with our community. OVHcloud cannot provide you with technical support in this regard. You can find more information in the Go further section of this guide.

Instructions

Add the account

In our example, we use the server name: pro?.mail.ovh.net. You must replace the ? with the number corresponding to your Email Pro service server.

Find this number in your OVHcloud Control Panel, under the Web Cloud section, then Email Pro. The server name is visible in the Connection section of the General Information tab.

  • Step 1
  • Step 2
  • Step 3
  • Open Outlook. In the left column, click on Add an account to start the configuration.

outlook

  • Enter your email address, then click Continue.
  • Enter your password and click the Show more button.

outlook

  • Enter the following parameters:
  • IMAP incoming server: pro?.mail.ovh.net
  • Port: 993
  • Secure connection type: SSL/TLS
  • SMTP username: The email address you are adding.
  • SMTP outgoing server: pro?.mail.ovh.net
  • Port: 587
  • Secure connection type: STARTTLS
  • Password: Do not enter anything; the password entered earlier will be used.
  • Click Continue to finalize the configuration.

outlook

Using the email address

Once the email address is configured, you can start using it! You can now send and receive messages.

OVHcloud also provides a web application that allows you to access your email account from your web browser at Webmail. You can log in using the credentials for your email account.

Modifying existing settings

The Outlook application does not allow you to modify the server settings for your email account.

If your email account is already configured and you wish to reconfigure it, you will need to delete it and recreate it:

  • Click on the settings icon (⛭) at the bottom of the left column.
  • In the "Your accounts" section, click on Manage to the right of the relevant email account.

outlook

  • Scroll to the bottom of the page.
  • Click on Delete to start the deletion process.
  • Determine whether you want to delete it only from this device or from all devices using Outlook.

outlook

Once your email account is deleted, follow the instructions in the "Add the account" section of this documentation.

General sending and receiving settings

IMAP and POP receiving settings

For receiving emails, we recommend using IMAP when choosing the account type. However, you can also select POP.

Select the tab corresponding to your configuration type:

  • IMAP Configuration
  • POP Configuration
  • Username: Enter the complete email address.
  • Password: Enter the email account password.
  • Incoming server: pro?.mail.ovh.net (replace "?" with your server number).
  • Port: 993.
  • Security type: SSL/TLS.
  • Username: Enter the complete email address.
  • Password: Enter the email account password.
  • Incoming server: pro?.mail.ovh.net (replace "?" with your server number).
  • Port: 995.
  • Security type: SSL/TLS.

SMTP sending settings

For sending emails, find the SMTP settings to use below:

SMTP Configuration

  • Username: Enter the complete email address.
  • Password: Enter the email account password.
  • Outgoing server: pro?.mail.ovh.net (replace "?" with your server number).
  • Port: 587.
  • Security type: STARTTLS.

Go further

For more information on configuring an email address from the New Outlook messaging client on Windows, please refer to Microsoft's help center.

First steps with the Email Pro solution

For specialized services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users.

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