Email Pro - Configure your email account on Outlook for macOS

Knowledge Base

KB0052269

Email Pro - Configure your email account on Outlook for macOS


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Objective

You can configure Email Pro accounts on email clients, if they are compatible. By doing so, you can use your email address with your preferred email application.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend contacting a specialised provider and/or the software publisher for the service if you encounter any difficulties. We will not be able to assist you ourselves. You can find more information in the “Go further” section of this guide.

Requirements

  • You must have an Email Pro solution.
  • You must have Microsoft Outlook installed on your Mac.
  • You need to have the required credentials for the email address you would like to configure.

Are you using Outlook for Windows? Read this guide: Configuring your email address in Outlook for Windows.

Instructions

Step 1: Add the account

In this guide, we will use as the server name: "pro?.mail.ovh.net". You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.

You can find this information in the OVHcloud Control Panel, in the Web Cloud section, if you select Email Pro. The server name is displayed in the Connection box in the General Information tab.

Once you have launched Outlook on your device, you can add an account in two different ways:

  • When you start the application for the first time. A setup wizard will appear and prompt you to enter your email address.

  • If you have already added an account. Click Tools in the menu bar at the top of your screen, then Accounts. In the window that pops up, click +, then New account.

emailpro

Enter your email address, then click Continue. For the provider, click on IMAP/POP, then enter the information requested.

InformationDescription
Account typeLeave IMAP (selected by default).
Mail addressEnter a name that will distinguish this account from any other accounts added in your Outlook app.
UsernameEnter your full email address.
PasswordEnter the password for your email address.
Incoming serverEnter “pro?.mail.ovh.net”. Leave the "Use SSL to connect" box ticked.
Incoming portEnter port 993.
Outgoing serverEnter “pro?.mail.ovh.net”. Leave the "Use SSL to connect" box ticked.
Outgoing portEnter port 587.

Once you have entered this information, click Next. If the information is correct, Outlook will successfully connect to the account.

To check that the account has been configured correctly, you can send a test email.

emailpro

If you need to enter any settings manually in your account preferences, the technical settings you will need to use with our Email Pro solution are listed below.

Server typeServer nameSSLPort
Incomingpro?.mail.ovh.netYes993
Outgoingpro?.mail.ovh.netYes587

Step 2: Use the email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also offers a web application that includes various collaborative features, accessible at Webmail. You can log in using your email credentials.

Go further

For more information on configuring an email address from the Outlook app on macOS, see the Microsoft Help Center.

Configuring an email address included in an MX Plan package or in a Web Hosting package in Outlook for Mac

Configuring your Exchange account in Outlook for Mac

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