Deleting an email account

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Find out how to delete or reset an email account of your email solution

Knowledge Base

KB0056208

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19.02.2026

Email and Collaborative Solutions

Objective

You want to:

Delete an email account you no longer use.
Reset an email account to use it with a new email address.
Reset an email account in order to cancel it.

This guide explains how to delete or reset an email account of your email solution.

Requirements

A preconfigured OVHcloud email solution, such as Hosted Exchange, Email Pro or MX Plan (available with a web hosting plan, a 100M free hosting, or ordered separately)
Access to the OVHcloud Control Panel as the Admin contact of the email service concerned (section Web Cloud)

Instructions

OVHcloud offers 3 email solutions, and the concept of account deletion differs depending on which email solution you choose.

MX Plan: This offer contains a certain number of email accounts as a bundle. When you delete an account, you free up an account "slot" of the email service.
Email Pro and Hosted Exchange: Each of these offers consist of the service itself and individually billed email accounts. If you want to delete an email account, you will need to reset it. Once you have reset your email account, you can use this account again to create a new email address. You can also cancel the subscription for this account if you wish to permanently delete it.

Delete or reset an email account

Select the tab corresponding to your email solution:

MX Plan legacy
MX Plan new version
Email Pro
Exchange

To check if your MX Plan solution is a legacy or new version, please refer to the table in the "Identifying your MX Plan solution" section of this guide.

Log in to your OVHcloud Control Panel.
Open the Web Cloud section.
Click MX Plan.
Select the domain concerned.
Go to the Email accounts tab. The window that appears will display the existing email accounts.
Click the ... button to the right of the account you want to modify, then click Disable account.

To check if your MX Plan solution is a legacy version, please refer to the table in the “Identifying your MX Plan solution” section of this guide.

Log in to your OVHcloud Control Panel.
Open the Web Cloud section.
Click MX Plan.
Select the domain concerned.
Go to the Email accounts tab. The window that appears will display the existing email accounts.
Click the ... button to the right of the account you want to modify, then click Reset this account.

Log in to your OVHcloud Control Panel.
Open the Web Cloud section.
Click Email Pro.
Select the service concerned.
Go to the Email accounts tab. The window that appears will display the existing email accounts.
Click the ... button to the right of the account you want to modify, then click Reset this account.

After resetting your account, if you want to permanently delete it, you must cancel it. To do this, please refer to our guide "Managing the billing for your Email Pro accounts".

Log in to your OVHcloud Control Panel.
Open the Web Cloud section.
In the MICROSOFT section, click Exchange.
Select the service concerned.
Go to the Email accounts tab.
Click the ... button to the right of the account you want to modify, then click Reset.

After resetting your account, if you want to permanently delete it, you must cancel it. To do this, please refer to our guide "Managing the billing for your Exchange accounts".

Identifying your MX Plan solution

In the table below, you will find the information you need to identify your MX Plan solution.

MX Plan legacy version	MX Plan new version
The solution appears in the Subscription box on the right. The legacy solution does not have a server reference.	The new solution has a Server model in the Summary box on the left.
Select the MX Plan legacy emails tab above in this guide.	Select the MX Plan new version emails tab above in this guide.