Dedicated Servers - Troubleshooting

Knowledge Base

How to recover server access if your user password is lost
Find out how to configure a new password for a user account on a GNU/Linux operating system with the OVHcloud rescue mode
6262 Views 02.10.2025 Dedicated Servers
How to activate and use rescue mode
Find out how to use the OVHcloud customer rescue system to troubleshoot your dedicated server
7961 Views 09.01.2026 Dedicated Servers
How to activate and use Windows rescue mode
Find out how to use the OVHcloud rescue system for Windows to troubleshoot your dedicated server
699 Views 28.01.2025 Dedicated Servers
How to replace an SSH key pair
Find out how restore server access by replacing an SSH key pair with a new one in case your private key is lost
1378 Views 04.04.2024 Dedicated Servers
Replacing a defective disk
Find out how to identify a defective disk, and request a replacement
2622 Views 21.06.2018 Dedicated Servers
How to perform server hardware diagnostics in rescue mode
Find out how to use the OVHcloud rescue mode and diagnostic tools to identify hardware failures on your dedicated server
3189 Views 16.10.2025 Dedicated Servers
Finding the serial number of a hard disk
This guide will show you how to retrieve the serial number of a disk in order to proceed with its replacement.
993 Views 21.08.2018 Dedicated Servers
Finalise a maintenance intervention on your dedicated server
Find out what actions you can carry out yourself on your server following a maintenance intervention
1169 Views 27.08.2024 Dedicated Servers
Uninstalling the RTM v2 monitoring system
Find out how to uninstall the RTM monitoring system on your service(s)
393 Views 20.06.2023 Dedicated Servers
How to retrieve databases in rescue mode
Find out how to access and save your databases using rescue mode
620 Views 13.04.2023 Dedicated Servers
Network - Fixing slow downloads problems inside containers and VMs running on Proxmox VE servers with Broadcom BCM57502 NICs
Find out how to fix slow downloads problems inside containers and virtual machines running on Proxmox VE servers with a Broadcom BCM57502 network interface controller by disabling the generic-receive-offload parameter
186 Views 16.01.2025 Dedicated Servers