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Frequently asked questions
Unable to send or receive emails
Objective
Is your email account unable to send or receive emails when using webmail or your email software?
Find out how to diagnose sending or receiving errors on your OVHcloud email solution.
If you have any other questions that are not covered by this guide, please refer to our Email FAQ.
How to improve email security with an SPF record
Objective
The SPF (Sender Policy Framework) allows the server that receives an email to check that it has been sent from a trusted server.
Why set up the SPF record for your emails?- It helps prevent potential identity theft via email addresses using your domain name (spoofing).
- You can also use it to authenticate the emails you send.
- The SPF record is added as a record in the domain name’s DNS zone.
This acti...
FAQ - Support
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7.1 K
2025-05-20
Managed Bare Metal
Technical capabilitiesFAQ - Customer account management
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15. K2025-10-30 Account Information
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10. K2025-04-28 Managing billing, payments and services
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4.4 K2025-12-18 Account Information
Documentation
Most popular documentation and tutorials
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51. K2026-01-21 Cloud / Virtual private servers
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29. K2025-04-29 Cloud / Dedicated Server (bare metal)
Most useful documentation and tutorials
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6.2 K2025-04-07 Web / Web Hosting
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51. K2026-01-21 Cloud / Virtual private servers
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10. K2025-05-22 Account Information
