Web Hosting - How to change your solution

Objective

In your OVHcloud Control Panel, you can increase the capacity of your web hosting plans. A subscription upgrade provides the following advantages:

• More powerful hosting
• More FTP storage space
• Additional databases
• Additional email accounts
• Additional features such as mailing lists (from the Professional offer) or the Web Cloud Databases service (included in the Performance offers)

This guide explains how to upgrade your OVHcloud hosting plan without any service interruptions.

Requirements

• An OVHcloud web hosting plan

OVHcloud Control Panel Access

• Direct link: Web hosting
• Navigation path: Web Cloud > Hosting plans > Select your web hosting plan

Instructions

Modifying your web hosting plan

To modify your subscription, click on the tabs below to view each of the 2 steps.

Checking that your web hosting plan is compatible with a lower range solution

Before changing to a lower range, please check the following 6 points:

1 - Start SQL databases

Make sure there are enough databases in the new plan. Also check that they are of sufficient size.

Otherwise, delete unused databases and reduce the amount of data in them, if necessary. This quantity must not exceed the maximum database size for the new solution. If you need assistance with how to proceed, please contact OVHcloud partners.

Once you have deleted data from your databases, recalculate the quota used. To do this, click on the tabs below to view each of the 4 steps.

2 - Web Cloud Databases

If you are using the Web Cloud Databases solution included with your web hosting plan Performance, and you want to change your web hosting plan to a Pro solution, you will need to detach the Web Cloud Databases solution from your web hosting plan.

To do this, click on the tabs below to view each of the 2 steps.

With this action, you can order a Web Cloud Databases solution that is independent of your Performance subscription. Your server data will be stored.

If you do not want to keep this data, you can also delete your Web Cloud Databases solution before switching to the Pro solution:

1. Back up your data by following the instructions in this guide.
   
2. Delete your Web Cloud Databases server via your OVHcloud Control Panel. To do this, log in to your OVHcloud Control Panel, click on your name in the top right-hand corner, then on the My offers and services. Next, click the ... button to the right of the line for the Web Cloud Databases/Private SQL solution concerned, then Delete my Private SQL hosting plan.

3 - FTP storage space

Make sure that the new solution offers enough FTP storage space for you to be able to import files from your current hosting plan.

To check the FTP storage space quota used on your web hosting plan, click on the tabs below to view each of the 2 steps.

4 - Email accounts

Check that your new solution has a sufficient number of available email accounts. Otherwise, delete any unused email accounts after you have saved their content, if necessary.

If you would like to keep the same number of mailboxes and before downgrading your web hosting plan to a lower plan, you can also order a new MX Plan email solution. To do this, log in to your OVHcloud Control Panel and go to the Web Cloud section. In the left-hand column, click Emails, then select the email solution concerned. On the page that opens, in the Subscription box, to the right of Solution, click the ... button, then Change solution.

5 - Mailing lists

The Mailing lists feature is optional on Personal hosting plans.

To upgrade your web hosting plan to a [Personal] plan (https://www.ovhcloud.com/en-gb/web-hosting/personal-offer/), you will first need to delete the mailing lists, or order an email solution that includes this feature (MX Plan 100 or MX Plan Full) from your OVHcloud Control Panel.

To do this, log in to your OVHcloud Control Panel and go to the Web Cloud section. In the left-hand column, click Emails, then select the email solution concerned. On the page that opens, in the Subscription box, to the right of Solution, click the ... button, then Change solution.

6 - FTP users

Make sure that the new plan offers enough FTP users.

You can view the number of FTP users in your OVHcloud Control Panel. Once you have logged in, go to the Web Cloud section. In the left-hand column, click Hosting plans , then select the Web Hosting plan concerned. On the page that pops up, click on the FTP-SSH tab.

At the bottom of the page that pops up, a table will appear listing all of the FTP users created for your Web Hosting plan.

To delete FTP users, click the ... button to the right of the FTP user you want to delete, then Delete.

Finalisation

Once these 6 points have been verified, you can complete your solution change.

Special cases

You have a free 100M hosting plan

If you are changing your plan from a 100M free hosting plan, only the Personal plan will be available. However, after changing to the Personal plan, you can upgrade it to all of our web hosting plans.

Follow these instructions to change your solution.

Temporarily boost your Performance hosting

With the Boost option, available on our Performance plans, you can temporarily increase your web hosting plan’s CPU and RAM resources to absorb a one-off increase in traffic. If this increase continues over time, you can also switch to the higher-level Performance plan so that you have these resources permanently.

If the Boost option is right for you, please find instructions below on how to enable or disable this option on your web hosting plan.

To enable the Boost option, click on the tabs below to view each of the 2 steps.

To disable the Boost option, click on the tabs below to view each of the 3 steps.

Billing when you change plans

Case 1: When you upgrade your plan to a higher plan, a pro rata calculation will be applied until the next renewal date for this initial subscription. This calculation is the price difference between your original plan and your new plan.

Example:

You subscribed to a Personal subscription on 1 January 2024.

On October 31, 2024, you upgrade this Personal plan to the Pro plan.

Therefore, the amount corresponding to the remaining duration on the Personal subscription (2 months, from 01 November 2024 to 01 January 2025) is automatically deducted from the cost of the new Pro subscription, until 01 January 2025. You will only pay the difference.
From 01 January 2025, the Pro subscription will then be billed at its current price.

Follow these instructions to change your solution.

Case 2: When you downgrade your original plan, the remaining subscription time for the original plan is permanently lost. No refund will be made for this remaining time, even if the subscription has several months left. As a result, you will need to pay the full price for your new plan at the time of the downgrade.

Example:

You subscribed to a Pro subscription on 1 January 2024.

On October 31, 2024, you downgrade this Pro plan to the Personal plan.

As a result, the amount corresponding to the remaining duration on the Pro subscription (2 months, from 01 November 2024 to 01 January 2025) is lost. From 01 November 2024, the Personal subscription is billed at the current price (even if you had paid for the remaining 2 months of the Pro offer).

Follow these instructions to change your solution.

Go further

Accessing a website’s logs and statistics on a web hosting

Optimising your website’s performance

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users.