MX Plan - Configure your email account on Mail for macOS

Knowledge Base

KB0052082

MX Plan - Configure your email account on Mail for macOS


Icons/System/eye-open Created with Sketch. 3977 Views 22.10.2024 Web / MX Plan Email (legacy infrastructure)

Objective

You can configure MX Plan accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application. The Mail app on macOS is available for free on all Macs.

Find out how to configure your MX Plan email address on the macOS Mail app.

OVHcloud provides services which you are responsible for with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

We have provided you with this guide in order to help you with common tasks. Nevertheless, we recommend contacting a specialist provider and/or the service’s software publisher if you encounter any difficulties. We will not be able to assist you ourselves. You can find more information in the "Go further" section of this guide.

Requirements

  • an MX Plan email address (included in the MX Plan solution and in OVHcloud web hosting plans).
  • Mail installed on your Mac.
  • the required credentials for the email address you would like to configure.

Instructions

Add account

  • When the application is first started: a setup wizard will appear, prompting you to choose your account type.

  • If an account has already been set up: click Mail in the menu bar at the top of your screen, then Accounts.

Follow the installation steps by clicking on the tabs below:

  • Step 1
  • Step 2
  • Step 3

Select Other Mail Account then click Mail Account.

mailmac

Enter the following information in the "Add a Mail account" window:

- A Name for your email account
- Your Email address
- The Password of your email address

mailmac

In the next window, enter the information:

  • Email address
  • Username : Enter your full email address
  • Password
  • Account type: Select IMAP (recommended) or POP
  • Incoming Mail Server:
    - EUROPE: Type imap.mail.ovh.net or ssl0.ovh.net
    - AMERICA/ASIA: Type imap.mail.ovh.ca
  • Outgoing Mail Server:
    - EUROPE: Type smtp.mail.ovh.net or ssl0.ovh.net
    - AMERICA/ASIA: Type smtp.mail.ovh.ca

To finalize the configuration, click Log in

It is normal to see the red message "unable to verify account name or password" when the window appears for the first time. However, if this message persists after validation, the information entered is incorrect.

mailmac

If, after following the configuration steps below, you encounter a sending or receiving error, go to the section Modify existing settings.

Use email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also has a web application you can use to access your email address from your browser. You can access this application at Webmail. You can log in using your email credentials. If you have any question about how to use it, you can refer to our guide on Using an account in the OWA interface or use your email address via the RoundCube webmail.

Retrieve a backup of your email address

If you need to make any changes that could lead to the loss of your email account data, we advise backing up the email account concerned beforehand. To do this, please read the "Export" section in the "Mail on macOS" chapter of our guide on Manually migrate your email address.

Modify existing settings

If your email account has already been set up and you need to access the account settings to change them:

  • Click Mail in the menu bar at the top of your screen, then click Preferences.
  • Select the account concerned in the left-hand column, then click Server settings.
  • In the Incoming Mail Server (POP) or Incoming Mail Server (IMAP) section, enter your full email address in the User name box, and the Password associated with it in the box provided.
  • In the Outgoing Mail Server (SMTP) section, enter your full email address in the Username box, and the Password associated in the box provided.
  • Untick the Automatically manage connection settings boxes to display the Port and Authentication settings.
  • Make sure that the Use TLS/SSL boxes are ticked.
  • In the Authentication dropdown menus, check that Password is selected.
  • For the Host name and Port boxes, refer to the values in the "POP, IMAP and SMTP settings reminder" section. Make sure that the server type (IMAP, POP and SMTP) matches your region (Europe or Asia-Pacific).

To finalize the configuration, click Save.

mailmac

Change your configuration

If your email address is configured in IMAP and you want to change this configuration to POP, you will need to delete the account on Mail from MacOS and then recreate it in POP.

Reminder of POP, IMAP and SMTP settings

When you choose your account type, we recommend using IMAP to receive emails. However, you can select POP.

Please note down the value that corresponds to your location (EUROPE or AMERICA/ASIA-PACIFIC)

  • POP configuration
InformationDescription
UsernameEnter the full email address full
PasswordEnter the password for the email address
Server EUROPE (incoming)pop.mail.ovh.net or ssl0.ovh.net
Server AMERICA/ASIA-PACIFIC (incoming)pop.mail.ovh.ca
Port995
Security typeSSL/TLS
  • IMAP configuration
InformationDescription
UsernameEnter the full email address full
PasswordEnter the password for the email address
Server EUROPE (incoming)imap.mail.ovh.net or ssl0.ovh.net
Server AMERICA / ASIA-PACIFIC (incoming)imap.mail.ovh.ca
Port993
Security typeSSL/TLS

For sending emails, if you have to enter the SMTP settings manually in your account preferences, you will find the settings below:

  • SMTP configuration
InformationDescription
UsernameEnter the full email address full
PasswordEnter the password for the email address
Server EUROPE (outgoing)smtp.mail.ovh.net or ssl0.ovh.net
Server AMERICA / ASIA-PACIFIC (outgoing)smtp.mail.ovh.ca
Port465
Security typeSSL/TLS

Change configuration

When you configure your email address in IMAP and you want to change the configuration to POP, it is necessary to delete the account from Mac Mail and then recreate it in POP to change the configuration.

What do I do if I cannot receive/send my emails?

  • If you see the icon visible in the screenshot below, it is a network disconnection. Check that your internet connection is working properly.

mailmac

  • If you see the icon visible in the screenshot below, it is a synchronization fault. Check the configuration settings for your email account in the Modify existing settings section.

mailmac

Go further

For more information on configuring an email address from the Mail app on macOS, see the Apple Help Center.

MX Plan - Configuring your email account on Mail for iPhone and iPad

Email Pro - Configuring your email account on Mail for macOS
Email Pro - Configuring your email account on Mail for iPhone and iPad

Exchange - Configuring your email account on macOS Mail
Exchange - Configuring your email account on Mail for iPhone and iPad

For specialized services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users.

Related articles