Creating an email address with an MX Plan solution

Objective

You have just purchased an MX Plan email solution. It allows you to benefit from email addresses associated with a domain name.

Find out how to create an email address with an MX Plan solution.

Requirements

• An MX Plan solution. This is available via:
  • A Web Hosting offer.
  • A 100M free hosting included with a domain name (activated beforehand).
  • An MX Plan solution ordered separately.
• Access to the OVHcloud Control Panel, in the Web Cloud section

Instructions

1. Log in to your OVHcloud Control Panel.
2. Open the Web Cloud section.
3. Click MX Plan.
4. Select the domain concerned.
5. Continue with the email technology used by your MX Plan service.

OWA and Zimbra

This section documents MX Plan offers using the OWA and Zimbra webmail technologies.

Create an email account

To set up a new email account, go to the Email accounts tab. The window that opens will display the email accounts that are already available, as well as those you can still create. Next, click the Add Account button.

In the popup window, enter the following information:

• Email account: A temporary name is already prefilled in the text box. Replace it with the name you would like for your email address (firstname.lastname, for example). The domain name for the email address is already pre-selected in the list.

• First name: Enter a first name.
• Name: Enter a surname.
• Name to display: Enter the name you want to be displayed as a sender when you send emails from this address.
• Password: Type in a password and confirm it. For security reasons, we recommend not using the same password twice and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing it regularly.

Once you have filled in all of the required fields, click Next.

Next, check that all the information displayed in the summary is correct. If it is, click Confirm. The account you have just added will now appear in the table. You will need to wait a few minutes for the account to become available.

Repeat this step as necessary according to the number of accounts to create.

View emails

On the Webmail login page, enter your email address and password. Then click the Login button.

Select the tab corresponding to the email technology of your MX Plan solution:

To view your emails using an email client, please refer to the section "View an email account from a device".

Delete an email account

With a new MX Plan service, deleting an account is referred to as resetting an account.

In the Email accounts tab, click the ... button to the right of the account you want to delete, then click Reset this account.

MX Plan Roundcube

This section is dedicated to MX Plan offers that use the Roundcube webmail technology.

Create an email account

To create a new email address, go to the Emails tab. The table displayed will contain all of the email accounts created as part of your MX Plan solution. Then click the Create an email address button.

In the pop-up window, enter the following information:

• Account name: Enter the name you want for your email address (firstname.lastname, for example). The domain name concerned is already entered by default.
• Account description: Enter a short description that will distinguish this account from any other accounts added in the OVHcloud Control Panel.
• Account size: Select the size of account you want. This is the available space for the account to store messages.
• Password: Type in a password, and confirm it. For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.

Once you have filled in all of the required fields, click Next.

Check that all the information displayed in the summary is correct; if it is, click on Next again. Finally, click Confirm to launch the creation of the email account. You will need to wait a few minutes for it to become available.

Repeat this step as necessary according to the number of accounts to create.

View emails

On the Webmail login page, enter your email address and password. Then click the Login button.

Your inbox will then appear. You can find more information in our guide on Using your email account via the RoundCube webmail interface.

To view your emails using an email client, please refer to the section "View an email account using a device".

Delete an email account

In the Emails tab, click the ... button to the right of the account you want to delete, then click Disable account

View an email account from a device

You will need to configure your email address on the device you want to use (e.g. a smartphone or tablet). To do this, you can use our configuration guides:

If you just need the information required to configure your email address, the settings to use are listed below:

IMAP and POP (incoming) settings

When you choose your account type, we recommend using IMAP to receive emails. However, you can select POP as well.

Select the tab corresponding to your configuration type:

SMTP (outgoing) settings

Below are the SMTP settings to use when sending emails:

SMTP configuration

• Username: Enter the full email address.
• Password: Enter the password for the email account.
• EUROPE server (outgoing): smtp.mail.ovh.net or ssl0.ovh.net.
• AMERICA/ASIA-PACIFIC server (outgoing): smtp.mail.ovh.ca.
• Port: 465.
• Security type: SSL/TLS.

Use cases

Have you used all of the email addresses included in your solution?

• Refer to our email FAQ.
• See all of our email solutions, Zimbra or Exchange to complete your MX Plan solution on the same domain name.

Go further

Using your email account via the Roundcube webmail interface

How to use Zimbra webmail

Using the Outlook Web App with an email account

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

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