Email Pro - Configuring an email account in Outlook Classic for Windows

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KB0052275

Email Pro - Configuring an email account in Outlook Classic for Windows


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Objective

You can configure Email Pro accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application.

Find out how to configure your Email Pro account on Outlook Classic for Windows.

Requirements

  • An Email Pro account.
  • Outlook classic installed on your Windows.
  • Login credentials for the email account to be configured.
Information related to the management and configuration of OVHcloud services

This guide will show you how to use one or more OVHcloud solutions with external tools, and the changes you need to make in specific contexts. You may need to adapt the instructions according to your situation.

If you experience any difficulties carrying out these operations, we recommend that you contact a specialist service provider and/or discuss the issue with our community. OVHcloud cannot provide you with technical support in this regard. You can find more information in the "Go further" section of this guide.

Instructions

This documentation applies only to Outlook classic available in the Microsoft 365 suite. If you are using the new Outlook, please refer to our guide "Email Pro - Configure your Email Pro account on the New Outlook for Windows".

To install Outlook classic on your Windows computer, download it from the Microsoft page "Install or reinstall classic Outlook on a Windows PC" and install it.

Once the installation is complete, to distinguish the two versions when they are installed, type "Outlook" in the Windows search bar. You will then be able to see the difference as shown below.

outlook Windows

Adding the account

In our example, we use the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number corresponding to your Email Pro service server.

  1. Log in to your OVHcloud Control Panel.
  2. Go to the Web Cloud section.
  3. Click on Email Pro.
  4. Select the relevant platform.
  5. The server name is visible in the Connection section of the General information tab.

  • When you start the application for the first time: a setup wizard will appear and prompt you to enter your email address.

  • If you have already added an account: Click File in the menu bar at the top of your screen, then Add account.

Outlook

On Windows 11, the interface of Outlook classic may differ when adding an account.

Depending on the usage history of Outlook on the concerned computer, a specific configuration may result in a different interface being displayed. In some cases, the so-called "modern" interface (interface 1) may be disabled in favor of the classic interface (interface 2).

This is why we invite you to consult the chapter corresponding to the interface displayed on your screen.

Configuration with interface 1

To configure your email address, follow the steps by clicking on the tabs below.

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5

Enter your email address, then click on Advanced options.

Check the box Configure my account manually and click on Connect.

Outlook

Among the account types offered, choose IMAP or POP.

We recommend using the IMAP protocol.

Outlook

Enter the password for your email address, then click on Connect.

Outlook

If Outlook cannot automatically configure the account, the following window appears.

Click on Modify account settings.

Outlook

In the Incoming mail section, enter:

  • Server: pro?.mail.ovh.net (make sure to replace "?" with your server number)
  • Port: 993
  • Encryption method: SSL/TLS

In the Outgoing mail section, enter:

  • Server: pro?.mail.ovh.net (make sure to replace "?" with your server number)
  • Port: 587
  • Encryption method: STARTTLS

Click on Next to confirm.

Outlook

Configuration with interface 2

To configure your email address, follow the steps by clicking on the tabs below.

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • From the Add an account window, select Manual setup or additional server types.
  • Click on Next to continue.
  • Select POP or IMAP.
  • Click on Next to continue.

Outlook

Enter your account connection details (1):

User information
Your name: set a display name.
Email address: enter your full email address.

Server information
Account type: select IMAP.
Incoming mail server: pro?.mail.ovh.net (the "?" must be replaced by your server number).
Outgoing mail server (SMTP): pro?.mail.ovh.net (the "?" must be replaced by your server number).

Logon information
User Name: Enter your full email address.
Password: Enter the password associated with your email address.

Click on More settings... (2) and go to the next step.

Outlook

From the Outgoing Server tab, check My outgoing server (SMTP) requires authentication and leave Use same settings as my incoming mail server selected.

From the Advanced tab:

  • Incoming server (IMAP): 993
  • Use the following type of encrypted connection: SSL/TLS
  • Outgoing server (SMTP): 587
  • Use the following type of encrypted connection: STARTTLS

Click on OK to validate the information. Click on Next to start the account configuration.

Outlook

Click on Next to start the account configuration. If the settings are validated, you will get the window below.

Outlook

Using your email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also has a web application you can use to access your email address from your browser. OVHcloud Webmail is available here. You can log in using your email credentials. If you have any questions about how to use this interface, please refer to our guide on Using the Outlook Web App.

Retrieving a backup of your email address

If you need to make a change that could lead to the loss of your email account data, we advise you to make a backup of the email account concerned beforehand. To do this, please read the "Exporting from Windows" section in our guide on Migrating your email address manually.

Modifying existing settings

On Windows 11, the interface of Outlook classic may differ when you modify an account.

Depending on the usage history of Outlook on the concerned computer, a specific configuration may result in a different interface being displayed. In some cases, the so-called "modern" interface (interface 1) may be disabled in favor of the classic interface (interface 2).

This is why we invite you to consult the chapter corresponding to the interface displayed on your screen.

  • Interface 1
  • Interface 2

If your email account is already configured and you need to access its settings to modify them:

  • Click on File in the menu bar at the top of the screen, then select the account to modify in the drop-down menu (1).
  • Click on Account Settings (2) below.
  • Select Server Settings (3) to display the configuration window.

Outlook

The window is divided into two parts, Incoming mail and Outgoing mail. Click on the part you wish to modify.

In our example, the server name used is "pro?.mail.ovh.net". You must replace the character "?" with the number corresponding to your Email Pro service server.

Find this number in your OVHcloud control panel, in the Web Cloud section then Email Pro. The server name is visible in the Connection box on the General information tab.

Outlook

If your email account is already configured and you need to access its settings to modify them:

  • Click on File in the menu bar at the top of the screen, then select the account to modify in the drop-down menu (1).
  • Click on Account Settings (2) below.
  • Click on Account Settings... (3) to access the configuration window.

Outlook

  • The account settings window appears: select the concerned email account, then click on Modify....

Outlook

To configure your account, follow the instructions from step 2 in the section "Add the account - Configuration with interface 2" of this guide.

General send and receive settings

IMAP and POP receive settings

For receiving emails, when choosing the account type, we recommend using IMAP. You can however select POP.

Select the tab corresponding to your configuration type:

  • IMAP configuration
  • POP configuration
  • Username: enter the full email address.
  • Password: enter the email address password.
  • Incoming server: pro?.mail.ovh.net (make sure to replace the "?" with your server number).
  • Port: 993.
  • Security type: SSL/TLS.
  • Username: enter the full email address.
  • Password: enter the email address password.
  • Incoming server: pro?.mail.ovh.net (make sure to replace the "?" with your server number).
  • Port: 995.
  • Security type: SSL/TLS.

SMTP send settings

For sending emails, find below the SMTP settings to use:

SMTP configuration

  • Username: enter the full email address.
  • Password: enter the email address password.
  • Outgoing server: pro?.mail.ovh.net (make sure to replace the "?" with your server number).
  • Port: 587.
  • Security type: STARTTLS.

Go further

For more information about configuring an email address from the Outlook app on macOS, see the Microsoft Help Center.

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