Deleting an email account

Knowledge Base

KB0056206

Deleting an email account


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Objective

You want to:

  • Delete an email account you no longer use.
  • Reset an email account to use it with a new email address.
  • Reset an email account in order to cancel it.

This guide explains how to delete or reset an email account of your email solution.

Requirements

Identifying the email technology of your MX Plan solution.

Depending on when your MX Plan solution was activated or on a recent migration, the associated email technology may differ. This technology is characterised by the interface of its webmail. To identify it:

  • From the General information tab, note the technology used under the Webmail heading in the Subscription box.

MX plan

Instructions

OVHcloud offers 4 email solutions, and the concept of account deletion differs depending on which email solution you choose.

  • MX Plan email: This offer contains a certain number of email accounts as a bundle. When you delete an account, you free up an account "slot" of the email service.
  • Email Pro, Hosted Exchange and Zimbra: These offers are on-demand. You order an individual subscription per email account. If you want to delete an email account, you will need to reset it. Once you have reset your email account, you can use this account again to create a new email address. You can also cancel the subscription for this account if you wish to permanently delete it.

Delete or reset an email account

Select the tab corresponding to your email solution:

  • MX Plan Roundcube
  • MX Plan Zimbra/OWA
  • Email Pro
  • Exchange
  • Zimbra STARTER/PRO

To identify the email technology associated with your MX Plan service, please refer to the "Identifying the email technology of your MX Plan solution" section of this guide.

  1. Log in to your OVHcloud Control Panel.
  2. Open the Web Cloud section.
  3. Click MX Plan.
  4. Select the domain concerned.
  5. Go to the Email accounts tab. The window that appears will display the existing email accounts.
  6. Click the ... button to the right of the account you want to modify, then click Disable account.

email

To identify the email technology associated with your MX Plan service, please refer to the "Identifying the email technology of your MX Plan solution" section of this guide.

  1. Log in to your OVHcloud Control Panel.
  2. Open the Web Cloud section.
  3. Click MX Plan.
  4. Select the domain concerned.
  5. Go to the Email accounts tab. The window that appears will display the existing email accounts.
  6. Click the ... button to the right of the account you want to modify, then click Reset this account.

email

  1. Log in to your OVHcloud Control Panel.
  2. Open the Web Cloud section.
  3. Click Email Pro.
  4. Select the service concerned.
  5. Go to the Email accounts tab. The window that appears will display the existing email accounts.
  6. Click the ... button to the right of the account you want to modify, then click Reset this account.

After resetting your account, if you want to permanently delete it, you must cancel it. To do this, please refer to our guide "Managing the billing for your Email Pro accounts".

email

  1. Log in to your OVHcloud Control Panel.
  2. Open the Web Cloud section.
  3. In the MICROSOFT section, click Exchange.
  4. Select the service concerned.
  5. Go to the Email accounts tab.
  6. Click the ... button to the right of the account you want to modify, then click Reset.

After resetting your account, if you want to permanently delete it, you must cancel it. To do this, please refer to our guide "Managing the billing for your Exchange accounts".

email

  1. Log in to your OVHcloud Control Panel.
  2. Open the Web Cloud section.
  3. Click Zimbra Mail.
  4. Go to the Email account tab. The window that appears will display the existing email accounts.
  5. Click the ⋮ button to the right of the account you want to modify, then click Delete.

email

Go further

Getting started with MX Plan

Getting started with Email Pro

Getting started with Hosted Exchange

Getting started with Zimbra

Managing the billing of your Email Pro accounts

Managing the billing of your Exchange accounts

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users.

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