Email and Collaborative Solutions

Knowledge Base

Common email features

Managing the security policy of an email service
Using email aliases and redirections
Deleting an email account

Using the Outlook Web App (OWA) webmail

Using the Outlook Web App with an email account
Creating inbox rules in OWA (MX Plan)
Creating automatic replies in OWA
Sharing folders in OWA
Sharing calendars in OWA

Migrating

Migrating an MX Plan email account to an Email Pro, Exchange account or Zimbra
Manually migrate your email address
Migrate email accounts via OVHcloud Mail Migrator
Migrating your email addresses from one OVHcloud email platform to another

Troubleshooting

Unable to send or receive emails
What to do if your account is blocked for spam
Retrieve an email header and .eml file
Managing the storage space for an email account
Restoring deleted items from your email account

MX Plan

Getting started with the MX Plan solution
Creating an email address with an MX Plan solution
Changing the password of an email account
Using your email account via the Roundcube webmail interface
FAQ OVHcloud emails
How to use Zimbra webmail
OVHcloud Zimbra FAQ
MX Plan - How to create an automatic reply on an email address
Managing and using mailing lists
Creating filters for your email addresses
MX Plan - Delegating the management of your email accounts to another person
MX Plan / Zimbra Starter - Setting up your e-mail address on Classic Outlook for Windows
MX Plan - Configuring your email address in Outlook for macOS
MX Plan - Configure your email account on Mail for macOS
MX Plan - Setting up your email account on Thunderbird for Windows
MX Plan - Configure your email account on Thunderbird for macOS
MX Plan / Zimbra Starter - How to add an email account to the New Outlook for Windows
MX Plan - Configure your email account on Mail for iPhone and iPad
MX Plan - Configure your email account on Gmail for Android
MX Plan / Zimbra STARTER - Configuring Outlook for Android
MX Plan - Configuring your email account in Outlook for iOS
MX Plan - Configuring an email address on the Gmail online interface

Email Pro

Configuring your Email Pro solution
Managing the billing for your Email Pro accounts
Delegating permissions on an email account
Creating automatic signatures
Email Pro - Responsibility model
Email Pro - Configuring an email account in Outlook Classic for Windows
Email Pro - Configure your email account on Outlook for macOS
Email Pro - Configure your email account on Mail for macOS
Email Pro - Configure your Email Pro account on the New Outlook for Windows
E-mail Pro - Configure your email account in Thunderbird for Windows
E-mail Pro - Configure your email account on Thunderbird for macOS
Email Pro - Configure your email account on Mail for iPhone and iPad
Email Pro - Configure your email account on Gmail for Android
Email Pro - Configuring your email address in Outlook for Android
Email Pro - Configuring your email account in Outlook for iOS
Email Pro - Configure your email account on the Gmail online interface

Microsoft Exchange

Responsibility model for the product Managed Dedicated E-mail Infrastructure
Getting started with the Hosted Exchange service
Getting started with the Private Exchange service
Private Exchange - Backing up your email accounts with Veeam Backup for Microsoft 365
Managing the billing for Exchange accounts
How to add a domain name to your Exchange service
Creating a CNAME record to validate your domain name on your email solution
Hosted Exchange - Responsibility model
Responsibility model for the product Managed Email Server on Mutualized Infrastructure
Responsibility model for the product Managed Dedicated E-mail Infrastructure
Exchange - How to create contact groups
Delegating permissions on an email account
Configuring two-factor authentication on an Exchange account
Using resource accounts
Creating and using a shared account
Creating automatic signatures
How to obtain an Outlook licence for Exchange
Configure a send connector on your Private or Trusted Exchange platform
Exchange - Configure your email account on Outlook for Windows
Exchange - Configuring your email address in Outlook for macOS
Exchange - Configuring your email account on macOS Mail
Exchange - Configure your email account on Courrier for Windows
Exchange - Configure your email account on Thunderbird for Windows
Exchange - Configure your email account on Thunderbird for macOS
Exchange - Configure your email account on Mail for iPhone and iPad
Exchange - Configure an email address in Gmail for Android
Using Exchange error diagnostics
Exchange - How to manage logs

Microsoft Office

How to manage Microsoft 365 licence groups at OVHcloud
Managing a group of OVHcloud Office 365 Reseller licences (CSP2)
Using Remote Desktop with Microsoft 365 apps

Zimbra

Getting started with the Zimbra solution
How to use Zimbra webmail
OVHcloud Zimbra FAQ
How to configure a Zimbra email address on an email client
How to migrate an MX Plan email address to an OVHcloud Zimbra account
Zimbra - How to configure your email account on the Zimbra mobile app
Zimbra - Synchronise a CalDAV calendar in an application
Zimbra - Set up a WebDAV folder on your computer
Zimbra Pro - Configuring your email account via ActiveSync in Outlook for Windows
Zimbra Pro - Configuring your email account via EWS in Outlook for Mac
Zimbra Pro - Configuring your email account via EWS in Mail on Mac
Zimbra Pro - Configuring your email account via ActiveSync in Outlook for iOS
Zimbra Pro - Configuring your email account via ActiveSync on Mail for iPhone or iPad
Zimbra Pro - Configuring your email account via ActiveSync on Outlook for Android
Zimbra Pro - Configuring your email account via ActiveSync on Gmail for Android