How to correct the contact details of a domain name owner

Objective

Have you received an email from OVHcloud stating that action is required for your domain name? Does the same email indicate that the contact details (contact information) relating to your domain name holder must be corrected or completed?

Find out how to correct or complete the contact information of a domain name holder after receiving an alert email from OVHcloud.

Why did I receive a contact verification email from OVHcloud?

ICANN, the organization responsible for governing domain names globally, or registries, organizations responsible for managing extensions, require the validation of holder information when a domain name is created, transferred, or whenever associated contacts are updated.

Verification of holder contact details can occur at any time during a domain name's lifecycle, including for domain names purchased several years ago. Thus, each domain concerned must undergo verification of the holder's contact details within 15 days of receiving the verification email, whether following a purchase, transfer, modification of contact details, or a periodic verification requested by ICANN or the registry.

What happens if the holder's email or contact information is not verified within the timeframe?

If verification is not completed within the specified timeframe, the domain name is automatically suspended and becomes temporarily unavailable until verification is completed, potentially resulting in the deletion of the domain name. In this case, OVHcloud will not be able to provide any refund.

Requirements

• You have a domain name registered with OVHcloud.
• You have received an email from OVHcloud stating that action is required regarding your domain name holder contact details.
• Check the following points to ensure that this is not a fraudulent email:
  • The subject of the email contains your NIC handle (e.g.: aa00000-ovh) and your domain name (e.g.: domain.tld).
  • The URL mentioned in the email starts off with: https://www.ovh.com/manager/#/web/domain/operation/.

OVHcloud Control Panel Access

• Direct link: Domain names
• Navigation path: Web Cloud > Domain names > Select your domain name

Instructions

1 - Holder email verification after purchase or modification of the holder's contact email for a domain name

After the order, the domain name holder will receive an email from OVHcloud to validate their email address and confirm it is reachable.

When clicking on Confirm your email address, a new page will open with a link directly validating the holder's email address.

If this method does not work, the holder can manually validate their email address using the one-time code provided in the email and by clicking on Email validation form.

2 - Correct or complete the contact details of the domain name holder as an administrator

Click on the tabs below to view each of the 4 steps.

3 - What to do if the holder contact's email address is no longer accessible?

General case

If the email address associated with your domain name is incorrect or inaccessible (for example, due to a typo), you should contact OVHcloud support.

Please note that the domain's holder will have to prove their identity again by providing the required documents according to their type (individual, company, association, etc.).

Documents to provide according to the type of holder:

• Individual:
  • Valid identity document (front and back): national identity card, passport (pages containing the photograph and personal information as well as the signature page), residence permit or driving licence
• Company
  • Proof of entity existence: company registration extract (less than 3 months old), trade register extract, business licence, or any equivalent document.
  • Valid identity document (front and back) of the legal representative (business owner, president or managing director): national identity card, passport, residence permit or driving licence.
• Non-profit organisation
  • Valid identity document (front and back) of the legal representative (president, manager or director of the association): national identity card, passport, residence permit or driving licence
  • Legal proof of existence of the organisation.
  • Minutes of the last general meeting.
• Public administration
  • Administrative certificate (or equivalent official document).
  • Valid identity document (front and back) of the public administration representative: national identity card, passport, residence permit or driving licence.

Our teams will help you in the next steps to verify your domain.

Special case - Modification of the holder contact by the administrator without assistance (example of .fr)

For certain extensions ( e.g.: .fr, .it, .es), the domain administrator can go directly to their OVHcloud Control Panel and modify the holder contact's email address by following the steps described in Step 2 of this page.

4 - Relaunch the operation to verify the contact details of the domain name holder

Click on the tabs below to view each of the 4 steps.

It will take a few minutes to complete the operation. Refresh the Domain name operations page where the operation to correct the contact for your domain name was located.

If the operation has completed successfully, the row for the processed operation no longer appears.

If this is not the case, a correction is necessary in the domain name holder's contact details. In this case, please follow this guide from the beginning to resolve the issue.

Go further

Domain name - How do I change the owner

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