Exchange - Configure your email account on Outlook for Windows

Objective

You can configure Exchange accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application. Microsoft Outlook is the recommended software for using an Exchange email address with its collaborative features.

Find out how to configure your Exchange account in Outlook for Windows

Requirements

• An OVHcloud Exchange account
• Outlook Classic for Windows installed on your device
• Login credentials for the email account to be configured
• The OVHcloud SRV record must be correctly configured in the domain name’s DNS zone. Please refer to our guide on Adding a domain name to an Exchange service.

Instructions

Adding the account

• When you start the application for the first time: A setup wizard will appear and prompt you to enter your email address.

• If you have already added an account: Click File in the menu bar at the top of your screen, then Add account.

On Windows 11, the Outlook classic interface may differ when you add an account.

Depending on the Outlook usage history on the concerned computer, a specific configuration may lead to the display of a different interface. In some cases, the so-called "modern" interface (interface 1) may be disabled in favour of the historical interface (interface 2).

This is why we invite you to consult the chapter corresponding to the interface displayed on your screen.

Using your email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

Your Exchange email address and all of its collaborative features are also available via the OWA interface. If you have any questions about how to use this interface, please refer to our guide on Using the Outlook Web App.

Modifying existing settings

If your email account is already set up and you need to access the account settings to delete it:

• Go to File from the menu bar at the top of your screen.
• Select the account to modify in the drop-down menu (1).
• Click on Account settings (2) below.
• Click on Account settings... (3) to access the settings window.

• The account settings window appears, select the concerned email account and click on Delete.

Once the Exchange account is deleted, follow the "Add the account" section of this guide to reconfigure your email account.

Retrieving a backup of your email address

If you need to make a change that could lead to the loss of your email account data, we advise you to make a backup of the email account concerned beforehand. To do this, please read the "Exporting from Windows" section in our guide on Migrating your email address manually.

Go further

Configuring your MX Plan address in Outlook for Windows

Configuring your Email Pro account in Outlook for Windows

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