Deleting an email account

Find out how to delete or reset an email account of your email solution

Knowledge Base

KB0056207

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19.02.2026

Email and Collaborative Solutions

You want to:

This guide explains how to delete or reset an email account of your email solution.

A preconfigured OVHcloud email solution, such as Hosted Exchange or MX Plan (available with a web hosting plan)

MX Plan:

Exchange:

OVHcloud offers 2 email solutions, and the concept of account deletion differs depending on which email solution you choose.

MX Plan: This offer contains a certain number of email accounts as a bundle. When you delete an account, you free up an account "slot" of the email service.
Hosted Exchange: This offers consists of the service itself and individually billed email accounts. If you want to delete an email account, you will need to reset it. Once you have reset your email account, you can use this account again to create a new email address. You can also cancel the subscription for this account if you wish to permanently delete it.

Select the tab corresponding to your email solution:

Go to the Email accounts tab. The window that appears will display the existing email accounts.
Click the ... button to the right of the account you want to modify, then click Reset this account.

Go to the Email accounts tab.
Click the ... button to the right of the account you want to modify, then click Reset.

After resetting your account, if you want to permanently delete it, you must cancel it. To do this, please refer to our guide "Managing the billing for your Exchange accounts".