What should I do if the page “Your request has been blocked” appears?

Objective

The shared infrastructure where OVHcloud web hosting plans are located has several security systems.
If your website displays a “Your request has been blocked” page, this means that one of the requests you are trying to execute to your website has been blocked by our security systems.

Find out what to do if your website displays a “Your request has been blocked” page.

Requirements

• An OVHcloud web hosting plan
• The login details to access your web hosting plan’s FTP storage space
• Access to the OVHcloud Control Panel

Instructions

The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):

• The request is made from an unupdated web browser (Firefox, Chrome, Safari, Edge, etc.).
• A very large number of requests, similar or not, are made in an extremely short time.
• The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.

1 - Check that your web browser is up to date

Go to your web browser settings and check if an update is available.

Once your web browser is up to date, try accessing your website again. If the situation persists, continue with step 2.

2 - Retrieve the information on the “Your request has been blocked” page and contact support

The security system that blocks your requests is located upstream of your web hosting plan. As a result, you will not be able to access logs for this security system from your OVHcloud Control Panel.

2.1 - Retrieve the information on the page “Your request has been blocked”

First, retrieve the information below that appears on the “Your request has been blocked” page:

• IP address (for example: 203.0.113.0)
• Date (for example: 2025-07-01T16:30:45:150Z)
• Request ID (for example: AbCdEf-your-request-ID-GhIjKlM)

2.2 - Contact support

Once this data is collected, create a support ticket from the OVHcloud Help Center, specifying:

• The message found on the page (“Your request has been blocked”).
• The three elements retrieved earlier (IP address, Date and Request ID).
• The URL from which the page is displayed (for example: https://www.domain.tld/index.php).
• The Internet browser used.

The support team will get back to you as soon as possible to confirm the origin of this blockage.

Go further

Use cases - What to do if your Website is hacked

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

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