Creating an email address with an MX Plan solution

Objective

You have just purchased an MX Plan email solution. It allows you to benefit from email addresses associated with a domain name.

Find out how to create an email address with an MX Plan solution.

Requirements

• An MX Plan solution. This is available via:
  • A Web Hosting offer.
  • An MX Plan solution ordered separately.
• Access to the OVHcloud Control Panel, in the Web Cloud section.

Instructions

1. Log in to your OVHcloud Control Panel.
2. Open the Web Cloud section.
3. Click MX Plan.
4. Select the domain concerned.

Create an email account

To set up a new email account, go to the Email accounts tab. The window that opens will display the email accounts that are already available, as well as those you can still create. Next, click the Add Account button.

In the popup window, enter the following information:

• Email account: A temporary name is already prefilled in the text box. Replace it with the name you would like for your email address (firstname.lastname, for example). The domain name for the email address is already pre-selected in the list.

• First name: Enter a first name.
• Name: Enter a surname.
• Name to display: Enter the name you want to be displayed as a sender when you send emails from this address.
• Password: Type in a password and confirm it. For security reasons, we recommend not using the same password twice and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing it regularly.

Once you have filled in all of the required fields, click Next.

Next, check that all the information displayed in the summary is correct. If it is, click Confirm. The account you have just added will now appear in the table. You will need to wait a few minutes for the account to become available.

Repeat this step as necessary according to the number of accounts to create.

View emails

On the Webmail login page, enter your email address and password. Then click the Login button.

When you log in to the webmail for the first time, you are prompted to set the interface language and the time zone you are in. Your inbox will then appear. To find out how to use your email address via the Outlook Web App (OWA), please use our guide on Using an email address via the Outlook Web App (OWA) .

To view your emails using an email client, please refer to the section "View an email account from a device".

Delete an email account

With a new MX Plan service, deleting an account is referred to as resetting an account.

In the Email accounts tab, click the ... button to the right of the account you want to delete, then click Reset this account.

View an email account from a device

You will need to configure your email address on the device you want to use (e.g. a smartphone or tablet). To do this, you can use our configuration guides:

If you just need the information required to configure your email address, the settings to use are listed below:

IMAP and POP (incoming) settings

When you choose your account type, we recommend using IMAP to receive emails. However, you can select POP as well.

Select the tab corresponding to your configuration type:

SMTP (outgoing) settings

Below are the SMTP settings to use when sending emails:

SMTP configuration

• Username: Enter the full email address.
• Password: Enter the password for the email account.
• EUROPE server (outgoing): smtp.mail.ovh.net or ssl0.ovh.net.
• AMERICA/ASIA-PACIFIC server (outgoing): smtp.mail.ovh.ca.
• Port: 465.
• Security type: SSL/TLS.

Go further

Using the Outlook Web App with an email account

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

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