KB0059238
Responsibility sharing - Domain Name service
167 Views
21.08.2023 
Web / Domain Names
Objective
The RACI below details shared responsibilities between OVHcloud and the customer for the Domain Name service. This shared model can help relieve the customer’s operational burden.
| Roles |
|---|
| R: Is in charge of carrying out the process |
| A: Is Accountable for the successful completion of the process |
| C: Is consulted during the process |
| I: Is informed of the results of the process |
1. Before subscription
1.1. Specify service as needed
| Activity | Customer | OVHcloud |
|---|---|---|
| Choose the name of the service | RA | |
| Define the list of TLD you want to cover with the name | RA | |
| Define the close domain names you want to protect against malicious uses | RA |
2. Service availability
2.1. Install service
| Activity | Customer | OVHcloud |
|---|---|---|
| Check the availability of the domains you want | RA | |
| Register the mark of your service if needed | RA | |
| Register the domain | I | RA |
| Generate the customer interface to manage its DNS zone | I | RA |
2.2. Reversibility model
Domain Names are fully reversible by design. DNS Zones may be backuped in txt files and deployed on any new DNS server.
| Activity | Customer | OVHcloud |
|---|---|---|
| Know the services that depend on some DNS registerings | RA |
2.3. Customer Information System setup
| Activity | Customer | OVHcloud |
|---|---|---|
| Deploy the configuration on the DNS zone in full autonomy | RA | |
| Deploy the configuration on the DNS zone with the help of OVHcloud automatization tools | RI | AI |
3. Service usage
3.1. Operations
3.1.1. Daily operations
| Activity | Customer | OVHcloud |
|---|---|---|
| Perform the DNS modifications for services deployed in full autonomy | RA | |
| Perform the DNS modifications for services deployed via OVHcloud automatization tools | RI | RA |
3.1.2. Access management
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage access to the DNS zone configuration tool | RA | I |
3.1.3. Monitoring
| Activity | Customer | OVHcloud |
|---|---|---|
| Monitor the DNS servers | RA | |
| Monitor the DNS zone entries | A |
3.1.4. Storage
| Activity | Customer | OVHcloud |
|---|---|---|
| Store the DNS zone | RA |
3.1.5. Connectivity
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage the availability of the DNS service | RA |
3.1.6. Management
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage domain and sub-domains | RA |
3.1.7. Business continuity
| Activity | Customer | OVHcloud |
|---|---|---|
| Manage business continuity of OVHcloud DNS servers | RA | |
| Install or subscribe secondary DNS services (not useful excepting highly specific cases) | RA |
3.2. Event management
3.2.1. Incidents
| Activity | Customer | OVHcloud |
|---|---|---|
| Restore the DNS service | RA | |
| Restore the DNS entries | RA |
3.2.2. Changes
| Activity | Customer | OVHcloud |
|---|---|---|
| Give the contacts data required by DNS registering | RA | I |
| Update the contacts data in the registry in accordance with local regulations / GDPR | RA |
4. Reversibility
4.1. Reversibility model
| Activity | Customer | OVHcloud |
|---|---|---|
| Document the services that depend on some DNS registerings | RA | |
| Plan the DNS zone migration in accordance with the security requirements of DNS dependant services | RA |
4.2. Data recovery
| Activity | Customer | OVHcloud |
|---|---|---|
| Copy the DNS zone configuration | RA |
5. End of service
5.1. Destroying configurations
| Activity | Customer | OVHcloud |
|---|---|---|
| Remove the DNS zone from OVHcloud DNS servers | I | RA |
5.2. Data destruction
| Activity | Customer | OVHcloud |
|---|---|---|
| Remove the customers recordings from OVHcloud systems when recording deadlines are exceeded | RA |
Redirecting a domain name managed by OVHcloud
602