How to initiate a diagnostic for OVHcloud Connect from the OVHcloud Control Panel

Objective

With OVHcloud Connect, you can link your company network to your private OVHcloud vRack network, without creating a VPN tunnel through the internet. This will give you a quicker, more stable connection with guaranteed bandwidth.

This guide will show you how to get a status report of your OVHcloud Connect services via the OVHcloud Control Panel.

Requirements

• An OVHcloud Connect solution with a valid POP configuration.
• Access to the OVHcloud Control Panel.

List of available diagnostics

Layer 3 mode

• Default: Fetches the BGP session states and all related information.
• Routes: Fetches the routing table learned by OVHcloud via BGP.
• Advertised-Routes: Fetches the routing table advertised by OVHcloud via BGP.

Layer 2 mode

• MAC Address: Fetches the list of MAC addresses of network devices and vRack.

Instructions

Layer 3 mode

You can find the list of your OVHcloud Connect services in the Network section of your OVHcloud Control Panel.

Open the service for which you want to get a diagnosis:

At the bottom of the "POP Configuration" panel, you will find a segment named "Diagnostic POP", and an ellipsis button .... Click it, and then select "BGP Peering Test":

A window will open. Select the type of diagnostics you wish to use, and click "launch diagnostic":

You can now access the list of your diagnostics by opening the "Diagnostics" tab.

Each diagnostic is referred to using an ID and a timestamp. To access the diagnostics content, click the ellipsis button ... located to the right of each one listed. You can select either "See result" to have a window open with the content of the desired diagnostic, or "Download result" to get a .txt file with the same content.

Layer 2 mode

You can find the list of your OVHcloud Connect services in the Network section of your OVHcloud Control Panel.

Open the service for which you want to get a diagnosis:

At the bottom of the "POP Configuration" panel, you will find a segment named "Diagnostic POP", and an ellipsis button .... Click it, and then select "Get the list of my MAC addresses":

You can now access the list of your diagnostics by opening the "Diagnostics" tab.

Each diagnostic is referred to using an ID and a timestamp. To access the diagnostics content, click the ellipsis button ... located to the right of each one listed. You can select either "See result" to have a window open with the content of the desired diagnostic, or "Download result" to get a .txt file with the same content.

Limits

• Retention time of diagnostics: Only diagnostics initiated within the last seven days are accessible. We recommend you download them and properly archive them, in case you need future access.

• Maximum number of diagnostics: On a 24 hour period, you can initiate a maximum of 10 diagnostics per type of diagnostic, and per service. For example, if you have two OVHcloud Connect services configured on your OVHcloud Control Panel, both configured in Layer 3 mode, you can theoretically launch 10 of each diagnostic type per service, for a total of 60.
  This limit has been set in order to restrict the amount of resources used by the OVHcloud infrastructures, as the diagnostics are launched in real-time.

Go further

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