Reversibility Policy for the Managed Log Manager product
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08.07.2025 
Cloud / Logs Data Platform
Objective
This document describes the reversibility policy for the Managed Log Manager product covering the OVHcloud Logs Data Platform offer.
This policy aims to implement the general reversibility principles and our compliance with the SWIPO IAAS Code of Conduct for cloud providers.
List of features
Features of the product line fall into three categories:
- Core features for which we guarantee migration capacity.
- OVHcloud implementations that require adaptation to a new migration environment.
- Specific features that cannot be guaranteed for migration as they are related to the OVHcloud environment or involve custom developments.
Core features
| Function | Description | Available formats | Migration model | Available documentation |
|---|---|---|---|---|
| Logs ingestion | Support of several logs' files format | GELF, LTSV, RFC 5424, Beats, Cap'n Proto, etc | Incoming: direct send via shared entry point | Mutualized inputs |
| Non-standard logs ingestion | Support for non-traditional log file formats | All formats offered by Logstash | Incoming: direct send via dedicated entry point | Dedicated input-logstash |
| Support of OpenSearch APIs | Import or Export logs through OpenSearch API | JSON | Incoming: Special Index to ingest logs. Outgoing: OpenSearch Scroll queries with pagination | Mutualized input - OpenSearch API Exposing your logs to third-party tools via the OpenSearch API |
| OpenSearch Dashboards | Visualization and exploration via OpenSearch Dashboards | JSON | Incoming/Outgoing: Visualizations, Dashboards and settings via both API and User Interface | Using OpenSearch Dashboards with Logs Data Platform |
| Cold Storage and Archives | Daily encrypted archives, long-term storage available 48h after logs reception | File containing GELF delivered as archive | Incoming: activation of the option and configuration of the stream. Outgoing: download via Control Panel or OVHcloud API. | Archiving your logs-cold storage |
OVHcloud Implementation
| Function | Description | Available formats | Migration model | Available documentation |
|---|---|---|---|---|
| Control Panel platform | User Interface in the Control Panel to create streams, dashboard, alias, index, OpenSearch dashboards or Logstash Inputs | N/A | Incoming: data and configurations related to the lifecycle of the service. Outgoing: recreate configurations on another logs manager service. | OVHcloud API |
| OpenSearch Index As a Service | Import or Export documents through OpenSearch API | JSON | Incoming: specific names' conventions for indexes and aliases, index settings and API restrictions. Outgoing: OpenSearch Scroll queries with pagination | OpenSearch Index as a Service |
| Graylog Dashboards | Configuration of dashboards and searches saved by the client on the graylog interface | JSON | Incoming: use of Graylog APIs or Graylog User Interface. Outgoing: Use of Graylog APIs. | Greylog documentation |
| Archives encryption | Systematic encryption of archives using public PGP keys provided by the client | PGP Keys | Incoming: PGP key registration via API or User Interface on the Control Panel. Outgoing: Retrieving the saved keys and setting up an encryption mechanism in the target environment | Encrypting your logs Archives |
Specific features
| Function | Description | Available formats | Migration model | Available documentation |
|---|---|---|---|---|
| Anti-DDoS protection | Anti-DDoS is a set of tools and mechanisms designed to absorb denial of service attacks. It includes traffic analysis, "clean-up" via a specialized network, and mitigation using VAC technology developed by OVHcloud. | N/A | Incoming: The anti-DDoS system is part of our infrastructure and is enabled by default. No action is required Outgoing: Order and configure an anti-DDoS solution from the new provider | Anti-DDoS OVHcloud |
List of architectures
The components of the product are accessible from the OVHcloud interface and allow to operate streams, dashboards, dedicated inputs, indexes, aliases and OpenSearch Dashboards instances.
The product is divided into two service offers:
- A shared infrastructure: "logs-account"
- A dedicated cluster: "logs-enterprise"
Partner services
The OVHcloud partners concerned are listed in the OVHcloud partners directory under the "Data center expansion and Migration" keywords.
OVHcloud also has a dedicated service: OVHcloud Professional Services.
Cost and fees
Features described in tables are available at no cost, unless otherwise specified, and are freely usable by the customer. Visit the Logs Data Platform product page to see the price list.
- No additional exit fees applied.
- Billing depends on the volume stored and the type of infrastructure mobilized (indexed/archived).
- Any assistance or turnkey export service may incur additional costs.
Data retention after termination of the contract
OVHcloud does not guarantee the use and availability of backups to restore client's data after service termination.
- Streams and OpenSearch indexes are deleted immediately once the service is removed.
- The cold storage archives are immediately destroyed upon termination of the service
- The client is fully responsible for data export via API or ldp-archive-mirror before decommissioning the service or contract termination.
Global Reversibility Policy
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